Catering Growth Lead: Drive Revenue & Client Delight

Pickleman's; Plano (TX); On-site; USD 61,000 - 101,000; Full time

Job summary

Pickleman’s Gourmet Café in Plano, TX is seeking a Catering Manager to oversee all catering operations, from intake to delivery, and to grow catering revenue. You will coordinate with owners, the general manager, and store leadership to ensure profitable, high‑quality experiences for local businesses, schools, and community organizations.

The role emphasizes client communication, event planning, and upselling add‑ons while maintaining strong food cost control and operational efficiency.

Qualifications

• Catering or fast casual dining experience preferred.
• Ability to manage multiple orders and events.
• Strong communication with clients and internal teams.

Responsibilities

• Oversee catering operations from intake to delivery.
• Plan production, packaging, and logistics for large orders.
• Coordinate with owners, general manager, and staff.
• Drive upsells and increase average order value.
• Track performance, client retention, and revenue trends.
• Ensure accurate portions, labeling, and presentation.
• Handle client concerns promptly and professionally.

Skills

Catering experience

Sales and relationship building

Organizational skills

Communication skills

Team leadership

Tools

POS systems

Job description

Reports To: Franchise Owners & General Manager

Pay: Salary plus commission earning $30k to $70k+ per year

We’re expanding our catering program and looking for a motivated, organized, customer‑focused Catering Manager to help us deliver exceptional experiences to local businesses, churches, hospitals, offices, schools, and community organizations.

The Role

Do you thrive in a fast‑paced environment, enjoy building relationships, and take pride in delivering exceptional food experiences? Are you energized by coordinating large orders, managing logistics, and ensuring every catering client feels valued? If so, this role is for you!

The Catering Manager oversees all catering operations, including order intake, production planning, packaging, delivery coordination, and client communication. This role is responsible for ensuring catering orders are accurate, timely, profitable, and consistently excellent. You’ll work closely with the owners, general manager, and store leadership to grow catering revenue and strengthen community partnerships.

What You’ll Do

• Prospect new accounts, manage existing ones, follow up on quotes, drive repeat orders
• Build the account list which includes offices, schools, churches, medical practices, dealerships, and apartment complexes
• Serve as the primary point of contact for catering clients and provide warm and professional communication
• Plan and work community events — school spirit days, teacher appreciation, sports team partnerships
• Be an ambassador at local networking opportunities such as chamber events and community events and functions
• Manage catering orders from start to finish — intake, planning, production, packaging, and delivery
• Ensure accurate portioning, labeling, presentation, and quality of all menu items
• Handle client concerns promptly and professionally
• Coordinate with general manager, staff and shift leaders to maintain smooth operations during large orders
• Recommend add‑ons and upsells to increase average order value
• Track and review catering performance, repeat clients, and revenue trends
• Assist with inventory checks and ensure adequate stock for upcoming catering events
• Protect food cost, portion control, and labor efficiency during catering production

What We’re Looking For

• 1–2 years of catering, or fast casual dining, food service, event or banquet planning experience preferred
• Achieve a weekly direct catering revenue goal starting at $5k/week and build to at least $10k/week
• Strong organizational skills and attention to detail
• Excellent communication, customer service skills, professionalism, and is calm under pressure
• Ability to manage multiple deadlines and stay calm under pressure
• Comfortable with outreach, sales conversations, and building client relationships
• Team‑oriented mindset with leadership capability.
• Reliable, professional, and committed to delivering great experiences

Why You’ll Love Working Here

• Supportive, fun, and team‑focused environment
• Opportunity to take ownership of a growing business segment

8448 Parkwood Blvd, Plano, TX 75024, USA