Catering and Events General Manager

donkeygr; Grand Rapids (MI); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

PTO

Insurance

Food and Beverage Discounts

Bereavement

401(k)

Job summary

donkeygr is seeking a Catering and Events General Manager to oversee all store operations for the All In Hospitality Group's catering department. You will work with the Catering and Events AGM and CDC to ensure profitability, guest relations, culture, and food and beverage development.

Responsibilities include leading catering services, planning menus with chefs, managing logistics and staffing, maintaining client relations, and mentoring hourly staff while driving safety and cost controls to

Qualifications

• Minimum of 1 year current, high volume catering experience.
• Strong organizational skills to manage the needs of the restaurant.
• Detailed oriented.
• Must be, or willing to be ServSafe complaint.
• Communication skills to inspire and motivate consistency and excellence.
• Strong belief in a professional and ethical approach to leading, motivating, and developing staff.
• Must have valid Drivers License to operate company vehicles.

Responsibilities

• Oversee all store operations for the All In Catering Department.
• Act as the primary point of contact for clients to understand their catering needs and ensure exceptional customer service.
• Plan menus with chefs to align with client preferences, dietary restrictions, and event themes.
• Manage logistics, including staffing, transportation, equipment, and venue setup/breakdown.
• Maintain strong client relationships to encourage repeat business and positive word-of-mouth referrals.
• Hiring and training of hourly staff
• Focused on in-store food/pour costs, inventory, and waste management
• Menu development alongside current in-house leadership
• Mentorship and development with current in-house leadership and hourly staff
• Leading 1-1’s
• Action plans for goal achievements
• Ensuring safety practices and handbook standards are being followed
• Working to maximize profitability
• Reviewing store inventory and variances
• Reviewing P&Ls and cost-effectiveness
• Reviewing and controlling labor costs
• Creating and promoting healthy workplace culture and teamwork towards a communitive goal
• Ensuring efficiencies along facility layouts and in-house assets
• Running shifts daily to ensure guest service standards and efficient operations
• Responsible for all aspects of preparation, service, and cleanup/teardown for multiple catering operations
• Adapt, in a professional manner, to any situation that may occur at offsite or onsite events.
• Build partnerships with venues, event planners, and other industry professionals to generate new business.
• Attend networking events to expand market presence and identify growth opportunities.

Skills

Guest service excellence

Client relations

Menu planning

Logistics management

Staff training

Budgeting and cost control

Safety compliance

Leadership & mentoring

Job description

Benefits:

• PTO


• Insurance


• Food and Beverage Discounts at all locations


• Bereavement


• 401(k)

Join Our Team!

The Catering and Events General Manager will have oversite of all store operations for their concept of All In Hospitality Group - All In Catering Department. They will work directly with the Catering and Events AGM and CDC to ensure concept success, profitability, guest relations, culture, food and beverage development, education, coaching and mentorship.

Areas of Focus (including but not limited to):

• Ensuring raving fan guest service at all times


• Act as the primary point of contact for clients to understand their catering needs and ensure exceptional customer service.


• Work closely with chefs and kitchen staff to plan menus that align with client preferences, dietary restrictions, and event themes.


• Manage logistics, including staffing, transportation, equipment, and venue setup/breakdown.


• Maintain strong client relationships to encourage repeat business and positive word-of-mouth referrals.


• Hiring and training of hourly staff


• Focused on in-store food/pour costs, inventory, and waste management


• Menu development alongside current in-house leadership


• Mentorship and development with current in-house leadership and hourly staff
  
  
  
  • Leading 1-1’s
  
  
  • Action plans for goal achievements
  
  
  
  


• Ensuring safety practices and handbook standards are being followed


• Working to maximize profitability
  
  
  
  • Reviewing store inventory and variances
  
  
  • Reviewing P&Ls and cost-effectiveness
  
  
  • Reviewing and controlling labor costs
  
  
  
  


• Creating and promoting healthy workplace culture and teamwork towards a communitive goal


• Ensuring efficiencies along facility layouts and in-house assets


• Running shifts daily to ensure guest service standards and efficient operations


• Responsible for all aspects of preparation, service, and cleanup/teardown for multiple catering operations


• Adapt, in a professional manner, to any situation that may occur at offsite or onsite events.


• Build partnerships with venues, event planners, and other industry professionals to generate new business.


• Attend networking events to expand market presence and identify growth opportunities.

Requirements

• Minimum of 1 year current, high volume catering experience


• Strong organizational skills to manage the needs of the restaurant


• Detailed oriented


• Must be, or willing to be ServSafe complaint


• Communication skills to inspire and motivate consistency and excellence


• Strong belief in a professional and ethical approach to leading, motivating, and developing staff


• Must have valid Drivers License to operate company vehicles.

Reports To: Director of Operations

Pay: Salary

Hours: 45-47 hours/week, you write your own schedule based on needs

This job profile does not contain a comprehensive listing of all required activities, duties, or responsibilities. Job duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

If you’re passionate about food, driven to provide exceptional service, and excited to be part of a dynamic team, we’d love to hear from you!