Catering General Manager: Client Services & Operations Leader

LifeWorks Restaurant Group; New York (NY); On-site; USD 120,000 - 135,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Parental leave

Disability coverage

Job summary

LifeWorks Restaurant Group, a unit of Aramark, seeks a Catering General Manager to lead multiple contracted services for clients generating $2–15M+ revenue. Plan, manage, and guide operations, focusing on safety, client objectives, and excellent service.

This role emphasizes financial acumen, relationship building, and team leadership. The position requires a strong background in hospitality, contract services, and operational leadership to ensure seamless delivery of catering and related

Qualifications

• Bachelor's degree level education highly preferred in Food Service, Hospitality, Facilities, or Business Management.
• The ability to focus on client and customer services, entrepreneurship and building and growing a strong business is essential to success in this role.
• Savvy interpersonal skills to communicate effectively with clients, senior management, and Aramark support staff.
• Comfortable reading, understanding, and implementing contractual requirements, including identifying opportunities within contract terms and conditions to address operational issues.
• Meaningful experience in service industry, contract services, or hospitality environment.
• Proven ability leading through other managers.
• Experience in creating and managing a department budget, financial controls and analysis.
• Experience crafting product sales strategies and implementing operational programs and initiatives.

Responsibilities

• Leads a team that provides operational expertise in contracted services while providing hands-on execution management of operations.
• Manages the client and community relationships at the location, continually assessing operations, and developing plans to provide optimal service and drive employee and customer satisfaction.
• Oversees catering event planning and execution, including menu development, food presentation, and service standards for client events and functions.
• Builds, develops, and leads a management team and staff capable of carrying out organizational objectives.
• Recommends methods, resources, and implementation for service improvement and growth based on understanding of operational needs, capabilities, & contractual obligations.
• In partnership with Finance, manages a budget and assists in the design of improvements to optimize financial performance and operational productivity.
• Manages vendor and supplier relationships to ensure quality, cost-effective procurement of food, beverage, and catering supplies.
• Manages compliance with all local, state and federal regulations and codes and maintains all associated records and reports.
• Ensures adherence to food safety, sanitation, and HACCP standards across all catering and food service operations.
• Coordinates staffing, scheduling, and event logistics to ensure seamless, on-time delivery of catering services for client functions.
• Ensures compliance with Aramark's standards of operation including safety standards and Aramark's Business Conduct Policy at all times.

Skills

Team leadership

Client relations

Budget management

Contractual understanding

Hospitality operations

Education

Bachelor's degree preferred

Job description

LifeWorks Restaurant Group, a unit of Aramark, seeks a Catering General Manager to lead multiple contracted services for clients generating $2–15M+ revenue. Plan, manage, and guide operations, focusing on safety, client objectives, and excellent service.

This role emphasizes financial acumen, relationship building, and team leadership. The position requires a strong background in hospitality, contract services, and operational leadership to ensure seamless delivery of catering and related