Catering Events Manager — Premium Hospitality Leader

Compass Group USA; Indianapolis (IN); On-site; USD 65,000 - 82,000; Full time

Benefits offered by this job

Paid Parking

Lunch Provided Daily

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Flexible Time Off Plan

Holiday Time Off

Personal Leave

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

FSAs

Job summary

Levy is seeking a Catering Manager to plan, coordinate, and execute catered events at Gainbridge Fieldhouse in Indianapolis, including Pacers games, concerts, and private events. You will partner with Sales, Culinary, Premium, Operations, and Clients to deliver exceptional hospitality, drive revenue, control costs, and uphold Levy standards.

The role requires leadership experience, strong organizational skills, and the ability to manage multiple events in a high-energy setting.

Qualifications

• 2+ years of catering, hospitality, food and beverage, premium hospitality, or event operations experience required.
• Previous leadership or supervisory experience preferred.
• Experience in large-scale sports, entertainment, convention, hotel, or event venues preferred.
• Strong organizational, communication, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced event environment.
• Financial acumen, including budgeting, forecasting, labor management, and cost controls.
• High proficiency in Microsoft Office Suite and hospitality management systems.
• Strong client relationship and stakeholder management skills.
• Knowledge of food safety, sanitation, and responsible alcohol service standards.
• Passion for hospitality and creating memorable guest experiences.
• Ability to work nights, weekends, holidays, and event-driven schedules.

Responsibilities

• Lead the planning and execution of catered events throughout Gainbridge Fieldhouse.
• Ensure all catering events exceed guest and client expectations through exceptional service and attention to detail.
• Partner with Catering Sales and Culinary teams to successfully execute event orders, menus, and venue experiences.
• Communicate event details effectively to culinary, operations, warehouse, and hospitality teams to ensure flawless execution.
• Conduct pre-event meetings, event walkthroughs, and post-event recaps.
• Develop strong working relationships with clients, venue partners, subcontractors, and internal stakeholders.
• Monitor event operations to ensure adherence to Levy service standards, food quality standards, and show quality expectations.
• Hold team members accountable to service standards and provide coaching, development, and recognition.
• Ensure team members consistently deliver heartfelt hospitality to every guest, every time.
• Maintain venue-specific knowledge regarding premium offerings, food and beverage programs, and event operations.
• Manage event labor, scheduling, and staffing needs to maximize productivity and control costs.
• Monitor and maintain catering equipment, supplies, inventory, and operational readiness.
• Ensure compliance with all food safety, sanitation, alcohol service, and workplace safety standards.
• Support revenue growth through the promotion of catering services, premium experiences, and venue hospitality offerings.
• Analyze event performance, labor costs, and financial results to identify opportunities for improvement.
• Support monthly forecasting, budgeting, and revenue planning initiatives.
• Utilize company reporting tools and systems to track operational and financial performance.
• Support company initiatives and contribute to creating a positive, inclusive, and collaborative culture.
• Recruit, interview, hire, train, develop, and retain team members in accordance with Levy standards.
• Conduct performance management conversations and provide ongoing coaching and feedback.
• Lead departmental meetings and maintain clear communication within the team.
• Respond to and resolve guest concerns in a professional and timely manner.
• Support major venue initiatives and special projects as assigned.
• Perform other duties as assigned.

Skills

Leadership

Communication

Problem-solving

Multitasking

Financial acumen

Job description

Levy is seeking a Catering Manager to plan, coordinate, and execute catered events at Gainbridge Fieldhouse in Indianapolis, including Pacers games, concerts, and private events. You will partner with Sales, Culinary, Premium, Operations, and Clients to deliver exceptional hospitality, drive revenue, control costs, and uphold Levy standards.

The role requires leadership experience, strong organizational skills, and the ability to manage multiple events in a high-energy setting.