Premium Catering & Events Manager

Compass Group USA; Milwaukee (WI); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Flexible Time Off Plan

Holiday Time Off

Personal Leave

Associate Shopping Program

Health and Wellness Programs

Job summary

Levy in Milwaukee is seeking a Premium Manager to oversee in-house catering facilities and the daily operations of all catering functions. You will coordinate with the catering sales and culinary teams and manage equipment maintenance and inventory.

You will lead service quality, build strong client relationships, secure selections ahead of events, and ensure Heartfelt Hospitality and profitability. The role requires 2+ years in food and beverage operations, and a hospitality degree is preferred.

Qualifications

• 2+ years of experience in a food and beverage operational position.
• Bachelor’s degree in hospitality management is preferred.
• High level of computer literacy.
• Passion for hospitality, food, and retail.
• Excellent interpersonal and stakeholder management skills.

Responsibilities

• Ensures all catering services exceed guest expectations.
• Successfully presents Levy catering services to guests in a manner that exceeds guest expectations and profitability.
• Communicates client’s needs through timely and detailed written and verbal communications to ensure internal understanding/compliance and external guest’s expectation of services.
• Develops location-specific food and wine knowledge.
• Initiates contact with clients to secure their food and beverage selections in advance of event dates.
• Holds team accountable to steps of service to deliver great guest service.
• Ensures that team members consistently deliver Heartfelt Hospitality to every guest, every time.
• Ensures show quality standards are maintained at all times.
• Builds and maintains strong relationships with clients, guests, subcontractors, not-for-profits and Levy team members.
• Regularly obtains feedback from clients and guests to improve operations.
• Supports and communicates Company initiatives.
• Respond and assist in any departmental guest service issues.
• Executes all menus, promotions and programs as outlined by the Director of Catering in accordance with Levy standards.
• Achieves daily sales and assigned cost goals.
• Achieves assigned budget goals.
• Employs good safety and sanitation practices.
• Follows and enforces responsible alcohol service policies.
• Executes required daily reporting in a timely manner.
• Completes required department reports and complies information at month-end closing.
• Ensures team members adhere to Levy Company guidelines as stated in the team member training manual and employee handbook.
• Ensures the continual process of revenue development.
• Promotes the sale of profitable Levy services.
• Prepares account forecasts and analysis of group sales in accordance with Levy Core Signature Guidelines.
• Ensures the complete billing for client services and receipt of payments in accordance with Levy standards.
• Uses all performance management tools to provide guidance and feedback to team members.
• Promotes a cooperative work climate, maximizing productivity and morale.
• Conducts regularly scheduled meetings to ensure lines of communication are open between management and team members.
• Interviews, hires, trains and develops team members according to Levy guidelines.
• Displays a positive attitude towards team members.
• Other duties and responsibilities, as needed

Skills

Customer service

Hospitality operations

Communication

Stakeholder management

Budgeting/cost control

Event coordination

Education

Bachelor’s degree in hospitality management

Tools

Computer literacy

Job description

Levy in Milwaukee is seeking a Premium Manager to oversee in-house catering facilities and the daily operations of all catering functions. You will coordinate with the catering sales and culinary teams and manage equipment maintenance and inventory.

You will lead service quality, build strong client relationships, secure selections ahead of events, and ensure Heartfelt Hospitality and profitability. The role requires 2+ years in food and beverage operations, and a hospitality degree is preferred.