Catering & Events Manager — Elevate Guest Experiences

Ascent Hospitality; Huntsville (AL); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Competitive Salary!

Health, Dental, Vision, Life Insurance

401k with employer MATCH

Paid PTO

Uniforms Provided

Team Member Hotel Discount Program

Job summary

Ascent Hospitality is seeking a Catering & Events Manager in Huntsville, AL to coordinate events from pre to post and ensure high-level service for clients. You will work with sales and operations to maximize revenue through up-selling and enhancements, while guiding a team to deliver seamless events across groups of all sizes.

Ideal candidates bring hospitality leadership experience, strong communication, and the ability to manage multiple events, timelines and budgets, with a focus on client

Qualifications

• Excellent written and verbal communication and interpersonal skills.
• Highly responsible, reliable, and ethical.
• Well organized and detail-oriented.
• Ability to multi-task.
• Must be able to identify and address customer opportunities.
• Proficiency in Microsoft Office applications.
• Previous experience as a Catering & Events Manager or Supervisor (preferred hospitality industry).
• Must have a valid driver’s license and be able to operate a vehicle.

Responsibilities

• Ensures that events progress seamlessly by following established procedures, collaborating with other employees and ensuring accuracy.
• Ensures billing accuracy, conducting bill reviews with the customer prior to processing the final bill.
• Manages group room blocks and meeting space for average to large-sized assigned groups.
• Identifies operational challenges...develop alternative solutions.
• Uses good judgment to integrate current trends in event management and event design.
• Acts as liaison between field sales person and customers throughout the event process.
• Participates in customer site inspections and assists with the sales process as necessary.
• Solicits feedback to identify areas for improvement to enhance the Event Planner's experience.
• Develop strong community and public relations by ensuring property participation in local, regional and national tradeshows and client events.
• Participate in sales calls with members of the Sales and Marketing team to acquire new business and/or close on business.
• Identify public relations opportunities and coordinate activities to augment the overall marketing communication strategy.
• Forecasts group sleeping rooms and event revenue groups.
• Assists in the sales process and revenue forecasting for customer groups
• Support the General Manager by coordinating crisis communications.
• Work with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements.
• Performs other duties as assigned to meet business needs.
• Execute and support Service and Brand Standards.
• Execute exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before, during and after their event.

Skills

Communication

Organization

Detail-oriented

Multi-tasking

Customer opportunities

Education

High school diploma

College degree preferred

Tools

Microsoft Office

Job description

Ascent Hospitality is seeking a Catering & Events Manager in Huntsville, AL to coordinate events from pre to post and ensure high-level service for clients. You will work with sales and operations to maximize revenue through up-selling and enhancements, while guiding a team to deliver seamless events across groups of all sizes.

Ideal candidates bring hospitality leadership experience, strong communication, and the ability to manage multiple events, timelines and budgets, with a focus on client