Catering Coordinator — Event Success Specialist

Hyvee.io; Austin (TX); On-site; USD 20,664,000 - 34,440,000; Full time

Job summary

Hy-Vee is seeking a Catering Coordinator in Austin to manage the full catering experience, from first meetings with customers to coordinating across kitchen, bakery, and deli and ensuring every event runs smoothly.

You will greet clients, write detailed orders, set standards for service and profitability, and organize store shows and events, working with the events team and Store Director.

Qualifications

• High school diploma or equivalent experience required.
• 1 to 3 years of similar or related work experience required.

Responsibilities

• Provide prompt, friendly customer service, greeting customers with a smile, learning their names, and going the extra mile to make every interaction a great one.
• Meet with customers to understand their catering needs, write detailed orders, and coordinate across all departments involved including kitchen, bakery, and deli.
• Set and uphold department standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and overall profitability.
• Contact businesses and prospective customers to share information about Hy-Vee's catering services and develop contracts for exclusive Hy-Vee catering events.
• Determine pricing, prepare customer bills, extend and post invoices, and oversee department bookkeeping procedures.
• Develop and maintain standard catering practices and conduct quality control checks for multi-event catering.
• Organize store shows and events such as bridal and holiday shows, set up displays, and coordinate with the events coordinator for annual events.
• Consult with customers on rental companies and recommend equipment purchases with Store Director approval.
• Ensure proper temperatures and storage procedures are maintained to guarantee product freshness and control shrink.
• Develop guidelines for department performance in the manager's absence and instruct, assign, and coordinate work of department employees.
• Attend department manager meetings, obtain baseline pricing, and ensure competitive pricing in the market area.
• Understand and troubleshoot equipment and ensure maintenance is performed as needed.
• Maintain strict adherence to personal hygiene, dress standards, and all Hy-Vee policies and store guidelines.
• Answer phone calls and return voicemails promptly and professionally.
• Report to work when scheduled and work the expected number of hours.

Job description

Hy-Vee is seeking a Catering Coordinator in Austin to manage the full catering experience, from first meetings with customers to coordinating across kitchen, bakery, and deli and ensuring every event runs smoothly.

You will greet clients, write detailed orders, set standards for service and profitability, and organize store shows and events, working with the events team and Store Director.