Catering Coordinator

Evolution Hospitality; San Antonio (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Sales & Catering Coordinator to enhance guest experiences through meticulous event planning and coordination. This role involves negotiating event details, managing contracts, and ensuring seamless communication with clients to deliver exceptional service. The ideal candidate will thrive in a fast-paced environment, balancing multiple tasks while maintaining professionalism and composure. Join a dynamic team where your contributions will directly impact guest satisfaction and hotel operations. If you have a passion for hospitality and a knack for organization, this opportunity is perfect for you.

Qualifications

• 1+ year of experience in hotel or related field required.
• Proficient in Windows OS and strong communication skills essential.

Responsibilities

• Negotiate details for meetings/events and maintain high service standards.
• Book events, generate contracts, and assist with event collateral.

Skills

Customer Service

Communication Skills

Problem Solving

Time Management

Education

High School diploma or equivalent

Bachelor’s degree in a related field

Tools

Windows operating systems

Job description

Job Summary

The Sales & Catering Coordinator is responsible for articulating and negotiating all details related to scheduled meetings/events requested at the hotel including event specifications and payment. It is the responsibility of this role to work closely with clients on details pertaining to menus, set up sleeping rooms, and up-sells where possible.

Responsibilities

• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
• Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming which include compliance with the Aimbridge Hospitality dress code and wearing name tag when working (per brand standards).
• Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Respond to meeting/catering inquiries.
• Book meeting/catering events/in-house events & BEOs.
• Generate meeting/catering contracts/BEOs.
• Generate weekly BEO packets and distribute internally.
• Add traces to existing booking for critical dates – Cut off/Deposits/Signed documents etc.
• Post weekly schedules of CS/Catering staff.
• Distribute and collect weekly Resumes.
• Assist CS/Catering with event collateral (i.e. vouchers, signage, place cards, etc.).
• Create files with required contract documentation.
• Send out VIP Amenity Requests.
• Type and process all contracts, proposals, memos, and general correspondence for CS/Catering staff.
• Distribute all banquet event orders, banquet checks, and Daily Event Sheets for the CS/Catering Managers and change logs.
• Answer phones for CS/Catering staff if not picked up by third ring; Record messages as appropriate.
• Maintain trace for all CS/Catering Managers.
• Perform any other duties requested by the CS/Catering Manager.
• Any other duties as required.

Qualifications

• High School diploma or equivalent required with at least 1 year of progressive experience in a hotel or related field. Bachelor’s degree in a related field is desired.
• Must be proficient in Windows operating systems.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful high-pressure situations.
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary.
• Must be able to work with and understand financial information and data and basic arithmetic functions.