Catering Coordinator - Caribe Hilton

Caribe Hilton; New Mexico; On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading global hospitality company as a Catering Coordinator, where you will play a vital role in ensuring exceptional guest experiences. This position involves managing catering contracts, maintaining client relationships, and supporting event logistics in a vibrant and inclusive environment. The ideal candidate will have strong communication skills, a passion for customer service, and the ability to lead a team effectively. With a commitment to personal and professional growth, this role offers opportunities to thrive in the hospitality industry. Embrace the chance to be part of a dynamic team that values innovation and excellence.

Benefits

Go Hilton travel program: 100 nights of discounted travel

Access to pay through DailyPay

Employee stock purchase program (ESPP)

Maternity and parental leave

Debt-Free Education

Flexible shifts and days off

Comprehensive Health Insurance

Mental health resources

Best-in-Class Paid Time Off (PTO)

401K plan with company match

Qualifications

• Experience in a similar role with a proven track record.
• Strong leadership and analytical skills are essential.

Responsibilities

• Generate contracts and BEOs, and maintain excellent relationships with clients.
• Conduct property tours and support daily distribution of BEOs.

Skills

Communication Skills

Customer Service

Leadership Skills

Analytical Skills

Organizational Skills

Bilingual (English and Spanish)

Sales Techniques

Education

Degree-level qualification in a relevant field

Job description

The beautiful Caribe Hilton is seeking a Catering Coordinator to join their Catering and Events team! With over 65,000 sq ft of flexible event space, 4 ballrooms and 24 meeting rooms with the ability to host up to 3,000 attendees, and only seven miles from San Juan airport with a flight time of four hours from most major US cities, this is Puerto Rico’s perfect spot. The ideal candidate has experience working in hotels, is adaptable, focused, and detail oriented.

Pay Rate: $14 per hour

Shift Pattern: Monday-Friday 9AM-6PM

The Benefits: Hilton is proud to have an award-winning workplace culture ranking #1 Best Workplace by Great Place to Work & Fortune. We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Go Hilton travel program: 100 nights of discounted travel
• Access to your pay when you need it through DailyPay
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount!
• Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members, including partners and adoptive parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
• Flexible shifts and days off
• Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home care
• Mental health resources including free counseling through our Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• 401K plan and company match to help save for your retirement

What will I be doing? As a Catering Coordinator, you will be responsible for performing the following tasks to the highest standards:

• Generate contracts and BEOs, bookings, diagrams and BEO's in support of Director of Catering and Events, Senior Catering Managers, Catering and Event Managers, as needed
• Prepare and process all required paperwork to include BEOs for local catering and groups and all other related correspondences with clients.
• Support daily distribution of BEO’s reader boards and change logs.
• Maintain excellent working relationship from initial lead call through follow-up solicitation and maintain contact with all support departments, including banquets, kitchen and functions room departments, until event conclusion.
• Conduct property tours to promote facilities and services.
• Maintains file room and proper stocking of Catering Marketing Collateral and daily material needed in the department.
• Greets and welcomes walk-in clients in absence of Catering & Event Managers or as directed
• Distributes leads to corresponding Catering Managers by markets
• Responsible for answer and follow up of the Catering and Events Departments phones.
• Support daily distribution of BEO's, reader boards and change logs
• Maintain excellent working relationship from initial lead call through follow-up solicitation and maintain contact with all support departments, including banquets and functions room departments, until event conclusion
• Represent the catering department as needed and performs other tasks as assigned by manager

What are we looking for? A Catering Coordinator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Positive attitude and good communication skills. Bilingual in English and Spanish
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Strong leadership skills, whereas it is evident that you can effectively manage and motivate a team to perform beyond expectations
• Strong analytical skills so to understand key business indicators and competitive trends and develop approaches to these challenges
• Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members
• Excellent organizational and planning skills
• Experience in a similar role with a proven track record

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Knowledge of local market
• Knowledge of hospitality
• Passion for sales and for achieving targets and objectives
• Degree-level qualification in a relevant field would be advantageous

What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Work Locations: Caribe Hilton Hotel

Schedule: Full-time

Brand: Hilton Hotels & Resorts

Job: Catering and Event Services

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Hospitality