Catering Coordinator

Columbia Sussex Corporation; Chicago (IL); On-site; USD 35,000 - 50,000; Full time

Job summary

Join a renowned hospitality brand as a Catering Coordinator at Marriott Chicago O'Hare. In this role, you'll support the catering and events team with administrative tasks, event coordination, and ensuring customer satisfaction. Previous hotel experience, especially with Marriott systems, is preferred. Enjoy competitive benefits and the opportunity to be part of a dynamic team focused on excellence.

Benefits

Health and Dental Insurance

401(k) and Company Match

Paid Time Off (PTO)

Free Hotel Rooms

Hotel Discounts

Qualifications

• At least 1 year of hotel administrative experience or equivalent education.
• Preferred experience with Marriott Hotel Systems.
• Excellent communication and time management skills.

Responsibilities

• Provide administrative support to the Director of Catering and Events team.
• Communicate daily events and ensure proper guest service.
• Coordinate events and manage customer satisfaction.

Skills

Customer Satisfaction

Time Management

Communication

Multitasking

Education

Hotel Administrative Experience

Tools

Google Docs

Microsoft Office

Adobe

Job description

Be a part of something bigger than yourself and join our growing family with the most well-known hospitality brand in the world! If you are someone who works well with highly effective teams and is focused on satisfying customer expectations while building strong profit margins, we want to hear from you.

The Marriott Chicago O'Hare is currently seeking an individual with previous experience in sales/catering to join our awesome team! Overall, hotel experience is preferred with Marriott Hotel systems understanding being advantageous.

Overview:

The Catering Coordinator will provide administrative & clerical support to the Director of Catering and Events team and those that work within, including but not limited to Sales, Catering, Accounting, and the General Manager.

Responsibilities:

• Compose/send letters, memos, thank you cards, daily/weekly/monthly catering reports, and other documents, as needed/requested
• Create and maintain group parking, meal vouchers, event signage, and menus as requested
• Prepare and distribute group resumes, BEO packet, Revised BEOs, and document changes in the change log to the BEO book. May also verify/edit documents as needed/requested.
• Assist with event and group billing by sending finalized billing statements to the client
• Communicate daily events and other customer communications to ensure proper guest service.
• Coordinate events, as needed/requested.
• Schedule meetings, as requested.
• Operate standard office equipment. Google docs, Microsoft Office; Word, Excel, Power Point, Adobe
• Develop and maintain positive working relationships and maintain confidentiality of proprietary information.
• Utilize available resources to provide excellent customer satisfaction.
• Requires knowledge and adherence to hotel policies and procedures, including those of the Sales, Catering, and Accounting departments.
• Must be able to work well and communicate with Food & Beverage/Banquet Managers, Supervisors, and Banquets team to ensure the customer is satisfied with their needs.
• Superb time management skills with the ability to prioritize a multitude of projects while staying organized.
• Must be effective at listening to, understanding, and clarifying concerns raised by guests/customers or anyone from the executive offices.
• Must be able to multitask and prioritize department needs and deadlines.
• Creating groups given to them by the sales/catering teams in the Marriott systems
• Establish and maintain accurate filing systems, opening/sorting mail.
• Support Group Sales Admin when requested by assisting with submission of group rooming lists and reservation requests
• Posting Bonvoy Loyalty points
• Prepare amenity requests
• Perform other duties as requested by the executive management team.
• When requested, provide support to the Group Sales Coordinator, answer phone calls, gather and uncover client needs, and relay messages to the appropriate Executive Management personnel.

Preferred Qualifications:

• At least 1 year of hotel administrative experience or any combination of similar education and experience.
• Marriott Hotel Systems experience is a plus. MARSHA, FSPMS, Ci/Ty

Availability:

• Must be available to work days.

Benefits:
We offer a competitive wage, Health and Dental Insurance, company paid Life Insurance, Short Term and Long-Term
Disability Insurance, Vision, Critical Illness, Accidental, 401(k) and company match, Paid Time Off (PTO), free hotel rooms
and hotel discounts.