Lana'i Travel Advisor - Based in L.A.

fourseasons; Lanai City (HI); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Hourly rate $23.55

Medical, Dental & Vision benefits

Paid time off & holidays

Exclusive discounts and complimentary/

Complimentary stays and discounts

Employee meals & dry cleaning

Job summary

Four Seasons Resort Lanai seeks a dedicated Lānaʻi Travel Advisor based in the Los Angeles Sales Office to promote the resort and Sensei Lanai, shaping an exceptional pre-arrival guest experience. You will build strong guest relationships, manage reservations, and drive upsell opportunities with Forbes Five-Star service standards.

You will coordinate with internal partners to ensure seamless service delivery, optimize rates, and maintain accurate guest profiles, while balancing revenue

Qualifications

• Strong sales mindset with the ability to identify and close upsell opportunities.
• Excellent communication and organizational skills, able to manage multiple priorities in a fast-paced environment.
• Proficient in Microsoft Office and reservation systems.

Responsibilities

• Promote Four Seasons Resort Lanai and Sensei Lanai to drive sales.
• Build guest relationships and manage reservations across channels.
• Provide accurate resort information with Forbes Five-Star service standards.
• Communicate with guests to confirm availability and quotes.
• Coordinate personalized guest experiences with detailed guest profiles.
• Collaborate with Experience Planning teams for seamless guest experiences.
• Oversee reservations across brand.com, OTAs, and GDS, ensuring accuracy.

Skills

Sales

Communication

Organization

Microsoft Office

Reservation systems

Tools

GDS

Reservation platforms

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Located on the southeastern coast of the pristine island of Lāna’i, lies the secluded retreat of Four Seasons Resort Lāna’i, an oceanfront destination offering travelers a curated, personalized island escape. The five-star, five-diamond Resort offers outdoor restaurants, including Nobu Lāna’i, a kid’s club, Tennis Garden, cultural programming, beach and pool with spacious seating areas nestled among tropical gardens, Hawanawana spa and luxury retail boutiques. Built on lava outcroppings, the award-winning Jack Nicklaus-signature golf course features ocean views on every hole. Island activities, many managed by Four Seasons include sunset sails and whale watch tours, horseback riding, sporting clays and archery, biking, hiking, and aerial adventures at Lanai Adventure Park or learn about Hawaiian wayfinding at the on-site observatory.

LĀNAʻI TRAVEL ADVISOR (based in Los Angeles)

The Four Seasons Resort Lāna’i is looking for a Lānaʻi Travel Advisor who share a passion for excellence and who infuse enthusiasm into everything they do. Our teams have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required.

WHAT YOU’LL DO

The Lānaʻi Travel Advisor (LTA) is based at the Los Angeles Sales Office and is responsible for promoting Four Seasons Resort Lānaʻi and Sensei Lānaʻi while shaping an exceptional pre-arrival guest experience. The role focuses on building strong guest relationships, managing reservations, driving sales, and providing accurate resort information with a high level of professionalism. Responsibilities include, but are not limited to:

• Manage inbound and outbound sales and guest inquiries via phone, chat, and email, providing personalized accommodation and experience recommendations aligned with Forbes Five‑Star service standards.
• Proactively communicate with guests during key impact periods to drive engagement and satisfaction.
• Oversee and process reservations across all channels, including brand.com, OTAs, and GDS, ensuring accuracy and completeness.
• Optimize rates and inventory to maximize occupancy and revenue while balancing guest needs and business priorities.
• Execute daily administrative and operational tasks such as reservation audits, deposit processing, wholesale bookings, email and chat correspondence, hold and trace report management, and guest profile documentation.
• Communicate effectively with guests and internal partners to provide rate quotes, confirm availability, and ensure reservation and experience details are accurately reflected across all systems.
• Coordinate personalized guest experiences through detailed Golden Profile management, capturing arrival and departure details, preferences, special requests, travel companions, and children’s ages.
• Review upcoming arrivals to identify targeted outbound sales opportunities, including upselling and enhancing direct and web‑based reservations.
• Collaborate closely with Experience Planning teams to ensure seamless communication and execution of guest experiences.
• Drive incremental revenue through proactive upselling and experience enhancements by applying the ASPIRE sales methodology and maintaining a minimum monthly performance score.
• Balance revenue objectives with exceptional guest service and long‑term relationship building.
• Partner with internal departments to ensure clear communication, accurate information sharing, and seamless service delivery across the guest journey.
• Coordinate with external partners, including Lānaʻi Air, to manage flight details, passenger information, schedules, and special requirements, ensuring a cohesive and elevated guest experience.
• And More!

WHAT TO BRING

• Successful candidate must possess legal work authorization in United States.
• The hospitality business functions seven (7) days a week, twenty-four (24) hours a day and scheduled days and times may vary based on need. Holidays and weekends availability is required.
• Ability to stand for extended periods, lift up to 30 lbs, and push/pull as needed during shifts.
• Ability to travel to Lānaʻi as required for business needs.
• Strong sales mindset with the ability to identify and close upsell opportunities while delivering exceptional service.
• Excellent communication and organizational skills, able to manage multiple priorities in a fast‑paced environment.
• Proficient in Microsoft Office and reservation systems; self‑motivated, collaborative, and passionate about luxury hospitality.

JOIN OUR ‘OHA NA & ENJOY OUR AMAZING BENEFITS:

• Hourly Rate: $23.55
• 100% Employer contributed Medical, Dental, and Vision benefits
• Competitive wages and other benefits (Retirement Plan, Wellness Credit, etc) as well as Paid Time Off & Holiday Pay
• Inclusive and diverse employee engagement & recognition events all year‑round
• Complimentary stays and exclusive discounts at Four Seasons Worldwide
• Complimentary Employee Meals & Dry Cleaning for Employee Uniforms
• Owner subsidized on‑island housing, inter‑island airfare to Oahu and other resources
• Comprehensive learning and development programs to help you master your craft
• Energizing Employee Culture where you are encouraged to be your true self!
• And so much more!

Four Seasons is an Equal Opportunity, Aff … Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf