Catering & Conference Planning Manager

Landry's; Lake Charles (LA); On-site; USD 52,000 - 72,000; Full time

Job summary

Golden Nugget Lake Charles is seeking a Catering & Conference Planning Manager to coordinate all aspects of function planning for client satisfaction, including recreation, meeting setup, meal functions, and group billing. You will exceed budgeted revenues while controlling payroll and F&B expenses, and liaise across departments to generate repeat business.

Responsibilities include enforcing gaming and hotel regulations, delivering top-tier guest service, maintaining appearance standards, and

Qualifications

• At least four (4) years of progressive experience in a hotel or related field; or a two (2) year college degree and at least three (3) years of related experience; or a four (4) year college degree and two (2) or more years of related experience.

Responsibilities

• Exhibit conduct in accordance with all Gaming Commission Regulations, Federal and State laws and regulations, and Golden Nugget and departmental policies and procedures.
• Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees.
• Maintain a high standard of personal appearance and grooming, which includes wearing the proper uniform and name tag when working.
• Comply at all times with standards and regulations to encourage safe and efficient hotel operations.
• Respond to guest complaints in a timely manner.
• Manage the function book and adjust space in order to ensure maximum potential revenue.
• Be visible on the floor and assist staff as needed during functions.
• Recruit, select, train, coach, counsel, recognize and retain direct reports who consistently perform actions and behaviors that reinforce excellence in business operations and guest service.

Job description

Overview

Golden Nugget Lake Charles is a luxury casino-resort that opened in December 2014. The property contains nearly 1,100 well-appointed hotel rooms and suites with private balconies available. It sports an eighteen-hole championship golf course, a private beach and marina, and a luxurious pool complex with private cabanas, a waterslide and lazy river. Patrons enjoy a 2000-seat entertainment showroom, variety of meeting spaces, retail shopping from fine jewelry to resort wear, and a number of Landry’s signature restaurants. The Golden Nugget also includes a world-class casino with more than 70 table games, a poker room, and 1600 of the newest slot machines. We offer an abundance of premier employment opportunities in hotel, restaurant, finance, marketing, entertainment, casino management and much more. If your skills and talents are a match for our needs, we can open the door to your next career opportunity!

Fertitta Entertainment through its various subsidiaries and affiliate companies is a national, diversified gaming, restaurant, hospitality, entertainment and retail organization. We own and operate the Golden Nugget Hotels and Casinos located in Las Vegas and Laughlin, Nevada, Atlantic City, New Jersey and Biloxi, Mississippi. We are also one of the largest full-service restaurant operators in the United States with over 420 locations in over 35 states and 15 countries. We operate restaurants primarily under the names of Rainforest Cafe, Saltgrass Steakhouse, Landry’s Seafood House, Chart House, The Oceanaire Seafood Room, Bubba Gump, Morton’s – The Steakhouse, McCormick’s & Schmick’s and Claim Jumper and Mastros, plus our upscale signature group of restaurants which include Vic & Anthony’s, Grotto and more. We are also engaged in the ownership and operation of select hospitality/entertainment businesses, which include hotels, such as the San Luis Resort, Spa and Convention Center in Galveston, Texas, aquarium complexes, the Kemah Boardwalk, a 40-acre amusement, entertainment and retail complex in Kemah, Texas and the Galveston Island Historic Pleasure Pier in Galveston, Texas.

Responsibilities

Essential Duties/Responsibilities:

The Catering & Conference Planning Manager is responsible for coordinating and executing all aspects of function planning necessary to ensure client satisfaction; this includes but is not limited to recreation arrangements, meeting set up, meal functions, room reservations and group billing. He/she is expected to exceed budgeted revenues while maintaining budgeted payroll and food and beverage expenses. The Conference Planning Manager is also responsible for acting as a liaison between client and operation departments to ensure a successful meeting and to generate repeat business.

• Exhibit conduct in accordance with all Gaming Commission Regulations, Federal and State laws and regulations, and Golden Nugget and departmental policies and procedures.
• Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees.
• Maintain regular attendance in compliance with standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain a high standard of personal appearance and grooming, which includes wearing the proper uniform and name tag when working.
• Comply at all times with standards and regulations to encourage safe and efficient hotel operations.
• Employees are at all times attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
• Respond to guest complaints in a timely manner.
• Re-solicit past local accounts and generate new business.
• Oversee all department operations and employee performance to ensure client satisfaction.
• Meet and greet in-house guests upon arrival, review schedule of events.
• Introduce guests to appropriate staff members.
• Handle inquiry calls, outside sales calls and follow through to completion of function (s).
• Maintain pricing integrity and propose upscale menus for all groups.
• Know relevant policies – menu & pricing, food handling, lost and found, cancellation, service charge, guarantee payment, shipping/receiving, etc.
• Keep immediate supervisor fully informed of all problems or matters requiring his/her attention.
• Respond to requests by Meeting Planners immediately.
• Have comprehensive knowledge of all operational departments within the hotel; guest services, reservations, housekeeping, audio visual, switchboard, accounting, restaurants, bars and engineering.
• Interact with outside planners, vendors for event set-up.
• Create, review and revise rooming lists and VIP lists.
• Manage existing accounts and follow up with client re-solicitation to capture future business.
• Manage the function book and adjust space in order to ensure maximum potential revenue.
• Be visible on the floor and assist staff as needed during functions.
• Assist in the training and development of the Meeting Services management team.
• Work with Food and Beverage managers and keep them informed of departmental issues as they arise.
• Recruit, select, train, coach, counsel, recognize and retain direct reports who consistently perform actions and behaviors that reinforce excellence in business operations and guest service.
• Stay abreast of current trends and practices within area of responsibility and communicate pertinent information to management, peers, direct reports and employees as appropriate.
• Promote positive public/employee relations at all times.

Qualifications

• At least four (4) years of progressive experience in a hotel or related field; or a two (2) year college degree and at least three (3) years of related experience; or a four (4) year college degree and two (2) or more years of related experience.

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Tipped Position

This position does not earn tips