Catering Call Center Fully Remote

Taziki's Cafe; Nashville (TN); Remote; USD 28,000 - 48,000; Full time

Benefits offered by this job

Flexible Schedule

No late nights

Great Environment

Daily Pay

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Paid Time Off

Job summary

Taziki’s, Inc. is seeking a customer-focused professional for a remote role. You will represent the brand, assist guests via calls and orders, and support catering needs while upholding the company culture. Training is provided, and prior food service experience is a plus but not required.

Work hours are Monday–Friday, 8am–5pm with a flexible schedule. This remote position offers daily pay options and a supportive team environment in a role focused on service excellence.

Qualifications

• Must be able to provide excellent customer service and ensure guest satisfaction.
• Strong verbal communication and interpersonal skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Prior food service experience preferred but not required (training provided).

Responsibilities

• Serve as Taziki’s ambassador to customers, menu, and culture.
• Provide best-in-class customer service and guest experiences.
• Track catering issues and follow up with customers as needed.
• Enter call-in orders, monitor 3rd party orders, and schedule deliveries.
• Handle a high volume of incoming calls efficiently.
• Make recommendations and upsell to fulfill catering orders.
• Optimize delivery schedules for efficiency.

Skills

Customer service

Communication

Fast-paced work

Leadership (optional)

Job description

You must live in Birmingham, AL.

Benefits Offered | Wage Information

• No late nights, no early mornings!
• Flexible Schedule!
• Great Environment!
• The option to get paid daily!

Plus, once you're eligible:

• Medical, Dental, Vision, and Disability Insurance options!
• Paid Time Off potential!
• 401k program with employer match!

We get it – you want a flexible job you’re excited about, co-workers you enjoy, and work you can be proud of. You can find that at Taziki’s. Experience is great, but not required - we can teach you everything you need!

Job Summary:

• Be a Taziki’s Ambassador to customers for our service, our menu, our story, and our culture
• Ensure you are providing best in class customer service and experience to all of our guests
• Tracking catering issues and following up with customers as needed
• Perform call-in order entry, monitor calls input 3rd party orders and ensure correct delivery scheduling
• Efficiently handle a high volume of incoming calls
• Make recommendations and use suggestive selling with the goal of successfully fulfilling the customer's catering order
• Maximize store delivery schedules for efficiency

Qualifications:

• Must be 21 years of age
• Flexible schedule
• Energetic
• Prior food service experience preferred
• Leadership, guest service, and verbal communication skills with guests/team members
• Ability to thrive in a fast-paced environment, balancing multiple tasks and priorities
• Demonstrate sound decision-making and problem-solving skills

All Employees Must:

• Understand and abide by all company standards and policies (provided in your handbook)

Your Working Conditions/ Hours:

• Monday - Friday
• 8am - 5pm (times may vary slightly)

Your Physical Requirements:

• (with or without a reasonable accommodation)
• Standing
• Walking
• Reaching
• Carrying/ Lifting up to 30 pounds

Taziki’s is an Equal Opportunity Employer

This is a remote position.