Catastrophe Response Team Adjuster (Resident)

Shelter Insurance; Lexington (KY); Remote; USD 33,000 - 41,000; Full time

Benefits offered by this job

Health

Dental

Vision and Prescription Drug Insurance

Savings and Profit Sharing

401(k)

Paid Time Off for Sick and Personal

Holiday leave

Vitality Wellness Program

Dress for Your Day

Dress Code

Flexible Scheduling

Job summary

Shelter Insurance in the Louisville, KY area is seeking a Catastrophe Response Team Adjuster (Resident) to manage property damage claims from a home office.

The role involves investigating, evaluating and settling wind and hail claims, with travel as needed and a company vehicle provided.

Starting pay is $23.82–$29.54 per hour, with a broad benefits program and a strong commitment to growth, inclusion and community service.

Qualifications

• Investigative, analytical, organizational and decision‑making skills
• Ability to learn through on‑the‑job training
• Superior negotiation and customer service skills
• Ability to travel long distances and lift/move ladders
• Strong technology skills
• Good time management to meet schedules
• Valid driver's license with good driving history
• High‑speed internet access at home
• Ability to perform essential functions with accommodations

Responsibilities

• Handles insurance claims for property damage within an assigned region, traveling to other locations as needed.
• Investigates, analyzes, evaluates, and settles catastrophe claims, especially those involving wind or hail.
• Determines claim value, negotiates settlements, and ensures accurate claim handling.
• Credit Bureau Report may be ordered on final candidates.

Skills

Investigative

Analytical

Organizational

Decision-making

Negotiation

Customer service

Communication

Job description

A company built to serve you. It's your career, Shelter it! Catastrophe Response Team Adjuster (Resident) $23.82-$29.54 minimum starting pay Job Level - Individual Contributor

Shelter maintains broad salary ranges for its roles in order to account for variations in geographic location, education, training, skills, relevant work experience, business needs and market demands. Please remember that this range is the starting base pay only and does not consider other components that make up the total rewards package for the position. This is a position where the adjuster works from home, living in and servicing the Louisville, KY area. Some travel will be required to assist in our regional area as needs arise. Home office equipment and company vehicle provided.

What You Will Be Doing:

• Handles insurance claims for property damage within an assigned region, traveling to other locations as needed.
• Investigates, analyzes, evaluates, and settles catastrophe claims, especially those involving wind or hail.
• Determines claim value, negotiates settlements, and ensures accurate claim handling.
• Due to the duties and responsibilities of this position, a Credit Bureau Report may be ordered on final candidates.

What We're Looking For:

• Investigative, analytical, organizational and decision‑making skills
• Ability to learn through on‑the‑job training/training courses
• Superior skills in negotiation, customer service, written and verbal communication
• Ability to travel long distances and overnight when needed and lift/move/climb ladders for inspection in all temperatures
• Strong skills in technology
• Efficient in time management to maintain schedules and deadlines
• Valid driver's license with good driving history
• Must have high‑speed internet access to support system from residence
• Ability to perform the essential functions of the position, with or without a reasonable accommodation.

Shelter Employees enjoy such benefits as:

• Health
• Dental
• Voluntary Vision and Prescription Drug Insurance
• Savings and Profit Sharing
• 401(k)
• Paid Time Off for Sick and Personal Leave, Vacation and Holidays
• Vitality Wellness Program
• "Dress for Your Day"
• Dress Code
• Flexible Scheduling
• And much more!

Shelter's uncompromising commitment to excellence doesn't stop with our customers. We recognize our employees are what make us a premier organization in the insurance industry.

The Shelter Insurance® group of companies is a leader in the insurance industry, providing customers with exceptional insurance and financial products and services. Since opening our doors in 1946, we have become one of the most successful and financially‑sound, super‑regional insurance groups in the country. We provide a variety of insurance options for our customers including auto, home, life and business insurance. We exist to be a leader in our communities by providing daily value while we SHELTER what matters most. At Shelter Insurance, we value, celebrate, and invest in people. With over 75 years of success, we have built a strong foundation rooted in doing the right thing and making progress that truly matters - for our employees, our customers, and our communities. Our employees are the backbone of our success, which is why we are committed to fostering an inclusive environment, offering competitive benefits and meaningful opportunities for growth and development. We strive to honor our legacy, while innovating for a future full of opportunities.

Shelter has a purpose driven culture that centers on: Involvement Within Our Communities Financial Strength & Stability Benefits

This is your opportunity to be a part of an incredible company with people who encourage you and will help you grow personally and professionally. We champion diversity and strive to provide opportunities. Our family‑oriented culture is one that promotes inclusion and positivity. Together we have achieved the winner of the Award for Best Places to Work since 2017!

Shelter Insurance is proud to be Equal Opportunity Employers committed to creating a diverse and inclusive workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, veteran status, or other legally protected classifications.

If you have a disability and require reasonable accommodations for any part of the selection process, we're here to help you out.

10/26/2026