Cataract Surgery Patient Educator & Navigator

Cincinnati Eye Institute; Blue Ash (OH); On-site; USD 25,000 - 39,000; Full time

Job summary

Cincinnati Eye Institute in Blue Ash, OH is seeking a Patient Educator to bridge patients with surgical options, providing balanced education, screenings, and counseling. You will discuss costs, financing, ATIOL options, and share educational materials via video links, printed materials, and emails.

The role involves pre-visit outreach, in-office education after technician exams, and ongoing patient follow-up while coordinating with physicians and staff to ensure smooth patient flow.

Qualifications

• High School diploma or equivalency is required.
• Excellent customer service and communication skills are preferred.
• Ability to interact with patients and all levels of staff.

Responsibilities

• Provide exceptional customer service during every patient encounter (in person or via phone).
• Practice urgency with patient and doctor schedules and manage patient flow.
• Explain eye anatomy, cataract/refractive procedures, and financing options.
• Assist with ATIOL materials and maintain access to patient education resources.
• Coordinate with staff to ensure seamless patient transfers and communications.

Skills

Customer service

Communication

Patient interaction

Teamwork

Adaptability

Education

High School diploma or equivalency

Tools

EHR system

Job description

Cincinnati Eye Institute in Blue Ash, OH is seeking a Patient Educator to bridge patients with surgical options, providing balanced education, screenings, and counseling. You will discuss costs, financing, ATIOL options, and share educational materials via video links, printed materials, and emails.

The role involves pre-visit outreach, in-office education after technician exams, and ongoing patient follow-up while coordinating with physicians and staff to ensure smooth patient flow.