Ophthalmic Surgery Care Coordinator

Centerforeyes; Pennsylvania; On-site; USD 45,000 - 70,000; Full time

Job summary

Center for Advanced Eye Care and Simon Eye is seeking a Surgical Counselor to guide patients through cataract and other ophthalmic procedures. You will educate patients, discuss treatment options, and coordinate with physicians, technicians, surgery centers, and referring providers to ensure a seamless surgical journey.

You will schedule procedures and postoperative visits, maintain clear documentation, and deliver proactive communication before and after surgery while upholding compassionate,

Qualifications

• Experience in ophthalmology, optometry, ambulatory surgery, or another healthcare specialty preferred.
• Previous experience educating patients or coordinating care in a clinical environment.
• Exceptional interpersonal and communication skills with the ability to explain complex information clearly.
• Outstanding organizational skills and attention to detail.
• Ability to manage multiple priorities while maintaining a calm, patient-focused approach.
• Strong computer and EMR skills.
• Ability to work collaboratively with physicians, technicians, surgery centers, and administrative teams.
• A passion for delivering compassionate, high-quality patient care.

Responsibilities

• Serve as the primary point of contact for patients following the physician's surgical recommendation.
• Educate patients on recommended procedures, expected outcomes, preoperative and postoperative instructions, and the surgical process.
• Discuss intraocular lens (IOL) and treatment options as directed by the physician, helping patients make informed decisions.
• Answer patient and family questions with empathy, professionalism, and clarity.
• Build trust and confidence by ensuring patients feel supported throughout their surgical journey.
• Reinforce the physician's recommendations while ensuring patients understand their treatment plan.
• Identify and resolve barriers that could delay or prevent patients from receiving care.
• Schedule surgical procedures, postoperative appointments, and related testing.
• Coordinate with ambulatory surgery centers, physicians, and internal clinical teams.
• Confirm medical clearances, diagnostic testing, and required preoperative paperwork.
• Maintain accurate surgical schedules and communicate changes promptly to patients and providers.
• Ensure all clinical documentation is complete prior to surgery.
• Communicate effectively with referring providers when appropriate.
• Deliver an exceptional patient experience by providing proactive communication before and after surgery.
• Anticipate patient needs and resolve concerns before they become barriers.
• Follow up with patients to ensure they remain informed and prepared for each step of care.
• Collaborate with physicians and clinical teams to continuously improve the surgical experience.
• Represent Simon Eye's commitment to providing best-in-class patient care every patient, every time.

Skills

Ophthalmology experience

Interpersonal communication

Organizational skills

EMR systems

Multi-tasking

Tools

EMR systems

Job description

Center for Advanced Eye Care and Simon Eye is seeking a Surgical Counselor to guide patients through cataract and other ophthalmic procedures. You will educate patients, discuss treatment options, and coordinate with physicians, technicians, surgery centers, and referring providers to ensure a seamless surgical journey.

You will schedule procedures and postoperative visits, maintain clear documentation, and deliver proactive communication before and after surgery while upholding compassionate,