Guest Services Pro: Free Season Pass & Discounts

Cataloochee Ski Area; Maggie Valley (NC); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Season Pass

Employee Discounts

Job summary

Cataloochee Ski Area in Maggie Valley, NC is hiring friendly Front Desk Guest Services Representatives to greet guests, answer questions, and ensure a smooth visit from arrival to departure.

As part of our front-line team, you’ll sell lift tickets and passes, assist with lesson registrations and rental info, handle phone inquiries, and coordinate with other departments to deliver an exceptional guest experience in a dynamic mountain setting.

Qualifications

• Friendly, outgoing personality with customer service focus.
• Strong communication and interpersonal skills.
• Cash handling and basic computer skills.
• Ability to multitask in a fast-paced environment.
• Dependable, professional, and team-oriented.

Responsibilities

• Greet guests and provide information at the front desk.
• Sell lift tickets, season passes, and tubing tickets.
• Assist with lesson registrations and rental info.
• Answer phone calls and guest inquiries professionally.
• Provide accurate mountain operations and events information.
• Resolve guest concerns promptly and courteously.
• Process transactions using the POS system.
• Maintain a clean, organized guest services area.
• Coordinate with other departments to enhance guest experience.

Skills

Customer service

Cash handling

Multitasking

Communication skills

Team player

Job description

Cataloochee Ski Area in Maggie Valley, NC is hiring friendly Front Desk Guest Services Representatives to greet guests, answer questions, and ensure a smooth visit from arrival to departure.

As part of our front-line team, you’ll sell lift tickets and passes, assist with lesson registrations and rental info, handle phone inquiries, and coordinate with other departments to deliver an exceptional guest experience in a dynamic mountain setting.