Cat Concierge — Remote Customer Experience for Cat Lovers

Smalls; Northern (KY); A distancia; USD 42.000 - 66.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance (vision & dental)

24 PTO days

Company holidays

Fully remote culture

Free cat food monthly

Descripción de la vacante

Smalls is hiring a Cat Concierge to be the voice of the brand across channels including email, SMS, phone, chat, and social. You will build relationships with cat parents and provide personalized experiences that make being a cat owner joyful and easy.

You will engage customers, resolve inquiries, and collaborate with teams to improve products and services. The role requires empathy, adaptability, and a proactive mindset in a fast-paced environment, with 1–2 yearly retreats and flexible hours.

Formación

• Impeccable verbal and written communication skills.
• Proven track record of high performance in a support/client-facing role.
• Empathetic, curious, energetic, self-motivated, and adaptable.
• Reliable team player who helps out and shares knowledge.

Responsabilidades

• Act as the primary touchpoint for all customers as the voice of the brand across channels (email, SMS, phone, chat, social).
• Answer inquiries, address requests, and provide accurate, timely responses.
• Use training and guidelines to deliver personalized, curated experiences.
• Introduce customers to new products/services when appropriate.
• Identify and escalate issues to tech, operations, and marketing teams for resolution.
• Provide feedback to internal teams based on customer interactions.
• Seek ways to improve the customer experience through processes and tools.
• Travel 1–2 times per year for retreats.

Conocimientos

Verbal communication

Written communication

Empathy

Team player

Flexible hours

Descripción del empleo

Smalls is hiring a Cat Concierge to be the voice of the brand across channels including email, SMS, phone, chat, and social. You will build relationships with cat parents and provide personalized experiences that make being a cat owner joyful and easy.

You will engage customers, resolve inquiries, and collaborate with teams to improve products and services. The role requires empathy, adaptability, and a proactive mindset in a fast-paced environment, with 1–2 yearly retreats and flexible hours.