Cat-Centered Veterinary Receptionist — Growth & Perks

Vetcor; Rochester Hills (MI); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

401(k) matching

Roth Retirement Savings Plan

Flexible Spending Account

529 Savings Plan

Tuition Support Program

Referral bonus program

Health insurance

Sick Time / Paid Time Off

Job summary

Cat Care of Rochester Hills, part of Vetcor, is seeking an experienced Veterinary Receptionist who brings warmth, organization, and excellent communication to the front desk. In a fast-paced cat-only practice with Fear Free and Cat Friendly approaches, you will manage appointments, check-in/out, handle payments, and support the medical team while delivering a compassionate client experience.

The role offers growth, professional development, and a teamwork-focused culture where cats and their

Qualifications

• Previous experience as a Veterinary Receptionist.
• Strong customer service and client communication skills.
• Comfort working in a fast-paced clinical environment.
• Experience coordinating appointments, managing schedules, and supporting efficient clinic flow.
• Safe and compassionate patient-handling skills with an emphasis on low-stress or Fear Free techniques.
• Comfort learning and using veterinary practice management software, including Avimark.
• A positive, supportive approach and commitment to teamwork and mutual respect.
• A desire to grow professionally while encouraging the growth of others.
• A genuine appreciation for cats and the people who love them.
• A positive cattitude—because with the right cattitude, anything is pawsible!

Responsibilities

• Schedule appointments and efficiently manage a multi-doctor calendar.
• Check patients in and out while maintaining accurate client and patient information.
• Collect payments and process invoices and returns.
• Handle prescription and refill requests according to hospital protocols.
• Manage appointment flow and communicate effectively with the medical team.
• Recognize situations that may require same-day evaluation, urgent or emergency care, or routine scheduling based on established hospital protocols.
• Create a positive, compassionate experience for clients and their cats.
• Support safe and effective patient handling using low-stress or Fear Free techniques when needed.
• Work collaboratively with teammates to keep the hospital organized and running smoothly.

Skills

Customer service

Communication

Fast-paced environment

Appointment scheduling

Teamwork

Cat care empathy

Tools

Avimark

Job description

Cat Care of Rochester Hills, part of Vetcor, is seeking an experienced Veterinary Receptionist who brings warmth, organization, and excellent communication to the front desk. In a fast-paced cat-only practice with Fear Free and Cat Friendly approaches, you will manage appointments, check-in/out, handle payments, and support the medical team while delivering a compassionate client experience.

The role offers growth, professional development, and a teamwork-focused culture where cats and their