Cat-Centered Client Services Specialist

AAVMP; West Hartford (CT); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

401(k) with match up to 4%

Generous PTO and flexible scheduling

Continuing education allowance

Mental Health Resources

Bonding leave

Job summary

Cats Limited Veterinary Hospital in West Hartford, CT seeks a compassionate Veterinary Client Service Representative to be the friendly first contact for our feline-focused practice. You’ll support clients, manage schedules, and help with records while working with a team dedicated to excellent feline care.

Our AAHA-accredited hospital emphasizes compassionate service, ongoing training, and a collaborative culture that treats every cat like our own.

Responsibilities

• Answers telephone calls quickly, efficiently and in a professional and friendly manner using a multi-line system
• Warmly greets clients
• Maintains appointment schedules
• Receives and relays client correspondence and updates client financial records
• Answers client's inquiries about basic animal care questions and routine procedures
• Educates clients on over-the-counter products such as flea and tick preventions
• Handles medical records entries accurately
• Prepares client invoices for services performed
• Handles payment transactions
• Receives and relays telephone, fax, and email messages accurately and promptly
• Builds rapport with clients in person and over the phone

Job description

Cats Limited Veterinary Hospital in West Hartford, CT seeks a compassionate Veterinary Client Service Representative to be the friendly first contact for our feline-focused practice. You’ll support clients, manage schedules, and help with records while working with a team dedicated to excellent feline care.

Our AAHA-accredited hospital emphasizes compassionate service, ongoing training, and a collaborative culture that treats every cat like our own.