Senior Casualty Adjuster

GoAuto Insurance; Irving (TX); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) with dollar-for-dollar employer

Health insurance

Dental insurance

Vision insurance

Company paid life insurance, short &長

Paid time off

Paid holidays

Job summary

GoAuto is seeking a Casualty Claim Adjuster in Texas with 3+ years in an insurance claim role. You will handle bodily injury claims, obtain statements, assess damages, and coordinate with attorneys to reach fair settlements. A valid Auto Adjuster and Property & Casualty license are required.

The role supports a hybrid work schedule after training/probation, offering growth within a family-focused insurer. A Bachelor’s degree is preferred but not mandatory for all candidates.

Qualifications

• Three or more years of experience in an insurance claim environment, preferably personal lines automobile.
• Successful experience as a Casualty Claim Adjuster or similar position.
• License/Certification: Auto Adjuster License/Property and Casualty License (Required)
• Bachelor's degree preferred

Responsibilities

• Address unrepresented and represented bodily injury claims.
• Obtain recorded statements to establish liability and verify coverage.
• Determine extent of damages and appropriate settlements.
• Communicate claims procedures to involved parties verbally and in writing.
• Review injury-related documentation for accuracy and settlement ranges.
• Engage attorneys and injured parties to resolve claims for realistic amounts.
• Comply with reporting requirements (ISO, CMS).
• Apply comparative negligence to minimize paid severity.
• Document activities in claim files and issue payments to payees.

Skills

Claims handling

Customer service

Communication

Multitasking

Time management

Detail oriented

Education

Bachelor's degree preferred

Job description

Join a company that values integrity, empowerment, and family.

About the Company

GoAuto is a family-oriented insurance provider headquartered in Louisiana, currently serving customers in Louisiana, Nevada, Ohio, Texas, Alabama, and Georgia. Our mission is simple: make auto insurance accessible and affordable for everyone.

When you join GoAuto, you're not just starting a job—you’re building a career that makes a difference. We believe in the power of promises and the importance of values. That's why we commit to:

• Treating you with decency and integrity
• Empowering you to make a positive impact
• Supporting you with a collaborative team
• Providing the tools and resources you need to succeed
• Recognizing and appreciating your contributions
• Welcoming you as a valued member of our GoAuto family

About the Role

Duties & responsibilities

Address unrepresented and represented bodily injury claims.

• Obtain recorded statements of policyholders and other involved parties to the degree necessary to establish a liability determination and verify coverage.
• Determine most appropriate course for establishing extent of damages.
• Communicate claims procedures and process to involved parties verbally and in writing.
• Review all submitted injury related documentation for accuracy, appropriateness and establish realistic injury settlement ranges.
• Engage attorneys as well as injured unrepresented parties in discussions regarding injuries, treatment, expenses, disability, etc. in order to resolve the pending injury claims for realistic amounts based on information obtained or provided.
• Comply with all required reporting requirements, such as ISO, CMS, etc.
• Apply comparative negligence, as appropriate, to the resolution of third-party bodily injury claims in the interest of minimizing overall paid severity.
• Document activities in claim file notes in clear, complete & concise manner.
• Issue claim payments in appropriate amounts to appropriate payees. Identify recovery potential and take appropriate steps to pursue same. Must be able to efficiently and accurately handle a high volume of claims. Assist Team members as necessary to achieve performance objectives of the Team and the Company.

This position is eligible for a hybrid work schedule after successful completion of training/probationary period.

Qualifications

• Three or more years of experience in an insurance claim environment, preferably personal lines automobile.
• Successful experience as a Casualty Claim Adjuster or similar position.
• License/Certification: Auto Adjuster License/Property and Casualty License (Required)
• Bachelor's degree preferred

Required skills

• Strong working knowledge of medical terminology, injury mechanics and appropriate injury treatment practices.
• Strong coverage and liability investigation skills.
• Customer service.
• Ability to multitask and adhere to direction.
• Time management and prioritization skills.
• Effective verbal and written communication skills.

About GoAuto

FAMILY FIRST

You are here to elevate care and change lives. In return, yours will be one of them. That's what you can expect with a career at GoAuto.

WE BELIEVE IN THE VALUE OF A PROMISE AND WHAT IT MEANS TO OUR COMPANY AND OUR INDIVIDUALS. THE VALUES WE SET FORTH ARE PERTINENT TO WHO WE ARE AS A COMPANY AND WHO WE LOOK TO HIRE.

WE PROMISE

• You will be treated with decency and integrity.
• You will feel empowered to effect positive change.
• You will be part of a team that supports and appreciates you.
• You will feel safe and comfortable.
• You will have the tools and resources to be successful.
• You will be recognized and appreciated.
• You will develop and grow from culture and community.
• You will take pride as a member of our family

Benefits:

• 401(k) with dollar-for-dollar employer match up to 4%
• Health insurance
• Dental insurance
• Vision insurance
• Company paid life insurance, short term disability & long-term disability
• Paid time off
• Paid holidays (7.5 days)

Licensure Required:

Adjuster License / Property and Casualty License