Hybrid Casualty Claims Adjuster

GoAuto Insurance; Irving (TX); Hybrid; USD 65,000 - 75,000; Full time

Benefits offered by this job

401(k) match

Medical, dental & vision

Life insurance

Wellness program

FSAs

Paid time off

Holidays

Job summary

GoAuto Insurance seeks a Hybrid Casualty Claims Adjuster to advance their claims career with a growing company that values dedication, teamwork, and customer service. The role blends hybrid work with training and progressive responsibilities.

The duties include handling first- and third-party claims, obtaining statements, evaluating damages, engaging with attorneys, and ensuring compliant reporting. A license and bachelor’s degree are preferred.

Qualifications

• Three or more years of experience in an insurance claim environment.
• License/Certification: Auto Adjuster License and Property & Casualty License required.
• Bachelor's degree preferred.

Responsibilities

• Address first- and third-party material damage claims (unrepresented and represented bodily injury).
• Obtain statements to establish liability and verify coverage.
• Determine best course for damage extent and review appraisals for errors.
• Communicate claims procedures to involved parties in writing and verbally.
• Review injury documents, establish realistic settlement ranges, and engage with attorneys as needed.
• Document activities in claim file notes and issue payments to payees.

Skills

Injury terminology

Liability investigation

Customer service

Multitasking

Time management

Communication skills

Education

Bachelor's degree preferred

Job description

About the Company

GoAuto is the third largest personal auto insurer in Louisiana with growing operations in Texas, Nevada, Ohio, and Georgia. We are seeking a

About the Company

GoAuto is the third largest personal auto insurer in Louisiana with growing operations in Texas, Nevada, Ohio, and Georgia. We are seeking a Hybrid Casualty Claims Adjuster who wishes to develop their claims career at a growing company that values dedication, teamwork, and customer service.

This position is eligible for a hybrid work schedule after successful completion of training/probationary period.

Our Values and Promises

• Decency and Integrity: You will be treated with respect and honesty.
• Empowerment: You will feel empowered to effect positive change.
• Supportive Team: You will be part of a team that supports and appreciates you.
• Success Tools: You will have the tools and resources to be successful.
• Recognition: You will be recognized and appreciated.
• Pride: You will take pride as a member of the GoAuto Team

About the Role

Duties & responsibilities

• Address first and third-party material damage claims unrepresented and represented bodily injury claims.
• Obtain recorded statements of policyholders and other involved parties to the degree necessary to establish a liability determination and verify coverage.
• Determine most appropriate course for establishing extent of damages.
• Review damage appraisals for obvious errors or oversights. Communicate claims procedures and process to involved parties verbally and in writing.
• Review all submitted injury related documentation for accuracy, appropriateness and establish realistic injury settlement ranges.
• Engage attorneys as well as injured unrepresented parties in discussions regarding injuries, treatment, expenses, disability, etc. in order to resolve the pending injury claims for realistic amounts based on information obtained or provided.
• Comply with all required reporting requirements, such as ISO, CMS, etc.
• Apply comparative negligence, as appropriate, to the resolution of third-party material damage and represented bodily injury claims in the interest of minimizing overall paid severity.
• Document activities in claim file notes in clear, complete & concise manner.
• Issue claim payments in appropriate amounts to appropriate payees. Identify recovery potential and take appropriate steps to pursue same. Must be able to efficiently and accurately handle a high volume of claims. Assist Team members as necessary to achieve performance objectives of the Team and the Company.

Qualifications

• Three or more years of experience in an insurance claim environment, preferably personal lines automobile.
• Successful experience as a Casualty Claim Adjuster or similar position.
• License/Certification: Auto Adjuster License/Property and Casualty License (Required)
• Bachelor's degree preferred

Required skills

• Strong working knowledge of medical terminology, injury mechanics and appropriate injury treatment practices.
• Strong coverage and liability investigation skills.
• Customer service.
• Ability to multitask and adhere to direction.
• Time management and prioritization skills.
• Effective verbal and written communication skills.

Pay range

• $65,000 - $75,000

Benefits

• 401(k) with dollar for dollar match up to 4%
• Medical, dental & vision, including free preventative care
• Company paid life insurance, STD, and LTD
• Wellness & mental health programs
• Health and dependent care flexible spending accounts
• Generous Paid Time Off
• 7.5 paid Holidays