Casualty Claims Examiner

AssuranceAmerica Corporation; Birmingham (AL); On-site; USD 70,000 - 110,000; Full time

Job summary

AssuranceAmerica Corporation seeks a Casualty Claims Examiner to oversee complex and large exposure losses, reporting to the National Casualty Claims Manager. You will guide staff, ensure compliance with best practices and state/local guidelines, and report findings to improve department performance.

The role emphasizes leadership, regulatory awareness, and collaboration with legal counsel and management to optimize claims handling and outcomes across Bodily Injury and coverage issues.

Qualifications

• Five years of adjusting claims; at least two years overseeing casualty claims with high complexity.
• Prior claims management and/or auditing experience preferred.

Responsibilities

• Review home office casualty files and provide direction to ensure handling follows best practices and local regulations.
• Guide claims staff to ensure proper handling and risk mitigation.
• Provide authority on all bodily injury claims regarding coverage, liability and damages.
• Collaborate with claims staff, front-line management, senior claims management and legal counsel.
• Analyze complex coverage issues and industry trends to inform procedures.
• Support audits and re-audits to verify calibration and accuracy.
• Assist in designing casualty training to ensure compliance.

Skills

Communication

Analytical

Leadership

Team coordination

Time management

Education

Bachelor’s degree or equivalent work experience

Job description

Job Summary

This position is responsible for the oversight of complex and large exposure losses and will report to the

National Casualty Claims Manager. The Casualty Claims Examiner will work alongside claims management, providing direction and oversight ensuring that compliance with best practices and state/local guidelines is achieved. In addition, this position will report findings and make recommendations on current practices including the claim department’s performance on meeting regulatory standards.

Job Responsibilities

• Review home office casualty files, provide direction as required to ensure that handling is within best practice guidelines and local jurisdiction regulations.
• Responsible for providing guidance and direction to claims staff in order to ensure proper handling and risk mitigation.
• Provide authority and guidance on all bodily injury claims regarding coverage, liability and damages, as required.
• Provide feedback to leadership and adjusting staff as required for continually improved file
• Responsible for collaboration with claims staff, front line claims management, senior claims management and legal counsel.
• Available to answer questions and participate in roundtable discussions with claims staff and management to provide feedback and guidance on claim handling procedures.
• Complete research pertaining to complex coverage issues, industry trends, and related topics.
• May assist with targeted audits of a particular process or function (e.g. total loss handling, BI evaluations, cycle times, regulatory reviews, customer service skills, etc.) and/or management re-audits to verify calibration and accuracy of the first level reviews completed.
• Assist in designing and delivering casualty training as needed to ensure compliance and proper claim handling

handling.

Job Qualifications

Formal Education & Certification

Bachelor’s degree or equivalent work experience

Knowledge & Experience

• A minimum of five years of adjusting claims. At least two years adjusting/overseeing casualty claims with high complexity.
• Prior claims management experience and/or auditing preferred.

Skills & Competencies

• Communication and analytical ability at a level to interact with associates, managers, agents and vendors.
• Demonstrated team building and coordination skills.
• Must possess strong interpersonal skills and the ability to present critical information to Senior Management.
• Ability to manage multiple priorities and work independently.
• Leadership abilities are necessary, with the ability to make autonomous decisions based on multiple facts.
• Must be able to work in a fast-paced automated production environment and possess solid planning and organizational skills including time management, prioritization, and attention to detail.
• Must meet company guidelines for attendance and punctuality and professional appearance/decorum.

This job description indicates the essential responsibilities of the job. The duties described are not to be interpreted as being all-inclusive to any specific associate. Management reserves the right to add to, modify, or change the work assignments of the position as business needs dictate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. This job description does not represent a contract of employment. Employment with

AssuranceAmerica is at-will. The at-will relationship can be terminated at any time, with or without reason or notice by either the employer or the associate.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.