Casual Patient Services Specialist – Welcoming & Billing

UPMC; Washington (Washington County); Sur place; USD 21 000 - 28 000; Temps partiel

Résumé du poste

UPMC Washington Emergency Department is seeking a casual Patient Services Representative to support front desk operations and patient flow. You will greet patients, explain MyUPMC portal, collect copays, update insurance and demographics, and schedule follow-ups.

The role offers varied shifts including weekends and holidays with at least 16 hours every pay period and one weekend every four weeks. Prior experience in medical billing or customer service is preferred, familiarity with Epic or

Qualifications

• Minimum high school diploma or equivalent.
• Experience with PC-based applications and typing.
• Two years in medical/billing/customer service preferred.
• Knowledge of medical terminology preferred.
• Experience with Medipac, Epic, or health records systems preferred.

Responsabilités

• Welcome patients and promote MyUPMC portal usage.
• Educate patients on copayments and financial obligations.
• Collect copayments and other payments at the point of service.
• Update patient demographics and insurance coverage.
• Schedule follow-up appointments within the practice.
• Assist with administrative duties (scanning, faxing).
• Assist with self-arrival technology or desk check-in.
• Triage phone calls to other areas/clinical providers.
• Verify insurance benefits with carriers.
• Register patients in Biometrics program and explain benefits.
• Confirm/update patient registration information at checkout.

Connaissances

Customer service

Typing skills

Medical terminology

HIPAA compliance

Formation

High school diploma

Outils

Epic

Medipac

Description du poste

UPMC Washington Emergency Department is seeking a casual Patient Services Representative to support front desk operations and patient flow. You will greet patients, explain MyUPMC portal, collect copays, update insurance and demographics, and schedule follow-ups.

The role offers varied shifts including weekends and holidays with at least 16 hours every pay period and one weekend every four weeks. Prior experience in medical billing or customer service is preferred, familiarity with Epic or