Part-Time Patient Concierge & Registration Specialist

UPMC; Cumberland (MD); On-site; USD 21,000 - 28,000; Part time

Job summary

UPMC Corporate Services is hiring a part-time Patient Services Representative to support UPMC Western Maryland. This role works 28 hours per week on varied days, including weekends and holidays, with varied daylight, evening, and overnight shifts.

A Patient Services Representative welcomes patients, educates on copayments and financial obligations, collects payments, and assists with scheduling and navigation of the MyUPMC portal.

Responsibilities

• Provide a warm greeting for all patients.
• Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference.
• Collect copayments and any other applicable patient payments at the point of service.
• Confirm and/or update patient registration information at checkout.
• Schedule follow-up appointments within the practice at checkout.
• Schedule or connect patient to resources to schedule for ancillary services at checkout.
• Help patients navigate the healthcare system by providing clear and understandable instructions.
• Provide follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
• Understand the principles of service recovery and be both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
• Register patients in Biometrics (fingerprint recognition) program and explain benefits.
• Promote MyUPMC patient portal and assist patients in registration when applicable.
• Assist patients in education of financial responsibility and connect them to advocacy resources as needed.
• Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries.
• Obtain signature of patient or family member for consent to treatment and financial responsibility following HIPAA rules.
• Appropriately distribute / triage phone calls to other areas and / or clinical providers.
• Assist with administrative duties in the office including but not limited to scanning of medical records and faxing.
• Stay informed on navigation and usability of UPMC Patient Portal; communicate how to navigate the Portal for a smooth experience and continued access to health information and care services.

Job description

UPMC Corporate Services is hiring a part-time Patient Services Representative to support UPMC Western Maryland. This role works 28 hours per week on varied days, including weekends and holidays, with varied daylight, evening, and overnight shifts.

A Patient Services Representative welcomes patients, educates on copayments and financial obligations, collects payments, and assists with scheduling and navigation of the MyUPMC portal.