Emergency Department Patient Services Specialist

UPMC; Muncy (Lycoming County); On-site; USD 22,000 - 30,000; Full time

Job summary

UPMC is hiring a full-time Emergency Department Patient Services Representative to support UPMC Muncy, with coverage at UPMC Williamsport as needed. The role welcomes patients upon arrival, educates them on copayments and financial obligations, collects payments when applicable, and connects patients to financial advocacy resources.

The position updates patient demographics and insurance information, maintains registration accuracy, and supports billing and admission workflows.

Responsibilities

• Responsible for reconciliation and maintenance of First Net Emergency Department Tracking Board and Hospital ADT system.
• Accountable for accurate registration into hospital ADT and/or clinical system during system downtime with monitoring and reconciliation of every patient for accuracy.
• Central Resource for all ADT registration and problem resolution during evenings, weekends and holidays.
• Confirm insurance eligibility, accountable for third party reimbursement and coordination of benefits to support a seamless billing process.
• Counsel patients regarding insurance coverage and expected financial liability.
• Collect and record patient payments including co-payments, co-insurance, and deductibles on the day of service.
• Provide a warm greeting for all patients.
• Support and contribute to UPMC core values and guiding principles of Your Care. Our Commitment and abide by all UPMC departmental policies, procedures and goals in the process of performing all job responsibilities.
• Incorporate acts of dignity and respect in daily interactions.
• Proper patient identification to start clinical record (utilizing biometrics if applicable).
• Facilitator of financial gatekeeping with clinical partners.
• Accountable for maintaining a close working relationship with clinical partners to assure continual open communication with pertinent information obtained such as any alias name changes, information blocks to prevent release of information, and behavioral health insurance payors to assure timely data integrity of accounts.
• Obtain or update necessary demographic and insurance related information.
• Work independently to perform a timely patient interview and registration for services at the bed side.
• Generate and complete all applicable forms and necessary communications.
• Obtain applicable signature for consent to treat and financial responsibility, along with signatures on any required forms, while following all HIPAA rules and regulations and maintaining patient confidentiality.
• Ability to remain calm and professional when faced with stressful situations, while simultaneously prioritizing all work activities.
• Anticipate and respond to inquiries from patients, visitors, hospital personnel, government agencies, etc. under all conditions and circumstances.

Job description

UPMC is hiring a full-time Emergency Department Patient Services Representative to support UPMC Muncy, with coverage at UPMC Williamsport as needed. The role welcomes patients upon arrival, educates them on copayments and financial obligations, collects payments when applicable, and connects patients to financial advocacy resources.

The position updates patient demographics and insurance information, maintains registration accuracy, and supports billing and admission workflows.