(CASUAL) Admissions Counselor

University-of-Hawaii-System; Hilo (HI); On-site; USD 44,000 - 47,000; Full time

Job summary

University of Hawai'i at Hilo is seeking a Casual Hire Admissions Counselor to support undergraduate admissions using CRM and Student Information System (SIS).

This temporary, up to 89 days appointment may begin October 2026 and involves evaluating applications, calculating GPAs, reviewing residency and tests, and assisting data migrations and data updates across systems. Strong communication and ability to manage deadlines under minimal supervision are required.

Qualifications

• Bachelor's degree in any field with 3 years of CRM or data management experience.
• Solid knowledge of higher education enrollment, admissions, and support services.
• Experience with CRM and SIS systems; Salesforce CRM and Banner SIS knowledge desirable.
• Ability to analyze problems, conduct testing, and implement solutions.

Responsibilities

• Evaluate undergraduate applications for admission using CRM and SIS.
• Calculate GPA, class standing, residency, and standardized test scores to assess admissibility.
• Support data migration and data set standards across systems; resolve issues.
• Provide timely data updates and collaborate with third parties as needed.

Skills

CRM proficiency

Data management

Verbal and written communication

Time management

Team collaboration

Education

Bachelor's degree

Tools

Salesforce CRM

Banner SIS

Microsoft Excel

Microsoft Word

Databases

Job description

Full-Time Temporary

Job Number

2026-02043

University of Hawai'i at Hilo

Division

09/23/2026

Closing Date

9/30/2026 11:59 PM Hawaii

Position Number:

2026-02043

Description

*** Applicants seeking short-term or part-time work with the University of Hawai'i may apply for Casual Hire positions, which include administrative, professional, and technical (APT) or instructional-type positions. Because of the temporary nature of these appointments, Casual Hire employees are not eligible for most benefits as provided to regular Board of Regents (BOR) and Civil Service employees. Casual Hire appointments may last for up to 89 days for full-time employees, and up to 1 calendar year for part-time employees.

Title: (CASUAL) Admissions Counselor

Hiring Unit: Student Affairs/Admissions Office

Position: *** Casual Hire ***

Location: UH Hilo

Date Posted: September 23, 2026

Closing Date: September 30, 2026

Salary: $32.54/hour

Full-time/Part-time: Full-time (no more than 40 hours a week)

Temporary/Permanent: Temporary

Other Conditions: Casual Hire temporary appointment is expected to begin October 2026 or soon thereafter. Not to exceed 89 days.

Duties

Utilize the institution’s customer relationship management (CRM) and student information system (SIS) to evaluate undergraduate applications for admission and ensure timely admission decisions, including calculating grade point averages, determining class standing, reviewing residency, and evaluating standardized test scores to determine admissibility. Maintain a working knowledge of current student admission requirements, admissions technology, and the evaluation of academic credentials, including global education systems and standards, to support accurate, consistent, and timely application processing and admissions decisions. Serve as a technical resource for the migration of data from internal and third-party sources into the CRM, SIS, and shared repositories such as transcripts and test scores. Provide support for Admissions CRM and SIS queries and mass data updates, including working with third parties where appropriate to set up, test, and maintain data sets and data file standards; research and assess issues, identifying root cause(s), and resolving technical problems. Perform other related tasks as assigned.

Minimum Qualifications

Possession of a baccalaureate degree in any field, and 3 year(s) of progressively responsible professional experience with customer relationship management (CRM) or data management responsibilities; or any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills, and abilities as indicated. Considerable working knowledge of higher education enrollment, technology, recruiting, admissions, and support services. Considerable working knowledge of applicable federal and state laws, rules, regulations, theories, and systems. Demonstrated ability to resolve and analyze problems, determine root causes, conduct system testing, and implement effective solutions. Demonstrated ability to present information both verbally and in writing. Proficiency in operating personal computers and using software applications such as spreadsheets, word processing, databases, Student Information Systems (SIS), and Customer Relationship Management (CRM) technology. Demonstrated ability to establish and maintain effective working relationships, manage priorities, and deliver timely results under minimum supervision.

Desirable Qualifications

Professional experience in educational technology setting. Knowledge of capabilities, uses, limitations, and specifications of Admissions technology, including Salesforce CRM and Banner SIS. Considerable knowledge of Admissions terminology, accepted practices, and formal procedures. Considerable knowledge of data processing practices in a variety of situations and processes. Professional experience demonstrating ability to learn and apply new technologies independently and in a timely manner using available resources. Professional experience demonstrating effective time management and organizational skills, and successfully managing multiple projects and priorities. Considerable knowledge of the University of Hawai'i and/or University of Hawai'i System programs, policies, operating procedures, and goals. Demonstrated ability to communicate and work effectively with the public, including a diverse population of prospective students , community members, education providers, and other stakeholders

Note: If you have not applied for a position using NeoGov, you will need to create an account.

Inquiries: Katherine (Kati) McGinnis, [e-mail]

Please refer to the Admissions Counselor Casual Hire position when making inquiries.

EEO, Clery Act, ADA

The University of Hawai'i is an Equal Opportunity Institution and is committed to a policy of nondiscrimination in employment, including on the basis of veteran and disability status. For more information, visit: https://www.hawaii.edu/offices/eeo/policies/

Employment is contingent on satisfying employment eligibility verification requirements of the Immigration Reform and Control Act of 1986; reference checks of previous employers; and for certain positions, criminal history record checks.

In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, annual campus crime statistics for the University of Hawai'i may be viewed at: https://www.hawaii.edu/titleix/help/campus-security/ , or a paper copy may be obtained upon request from the respective UH Campus Security or Administrative Services Office.

Accommodation Request: The University of Hawai'i complies with the provisions of the Americans with Disabilities Act (ADA). Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the EEO coordinator directly. Determination on requests for reasonable accommodation will be made on a case-by-case basis. For further information, please refer to the following link: https://www.hawaii.edu/offices/eeo/accommodation-request/

Equal Opportunity Employer / Veterans / Disabled