Enrollment Management Coordinator - 0096596

The Enrollment Management Association; Honolulu (HI); On-site; USD 85,000 - 105,000; Full time

Job summary

Kapi‘olani Community College in Honolulu, HI seeks a Student Services Specialist (Enrollment Management Coordinator) to lead enrollment initiatives and coordinate cross‑unit efforts to improve persistence, completion, and student experience.

Responsibilities include developing phased plans, managing communications, and supporting data-driven interventions across recruitment, onboarding, and retention. This permanent, full‑time role begins mid-year and emphasizes equity and service excellence.

Qualifications

• Bachelor’s degree and 3 years in student services or enrollment management.
• Strong understanding of CRM, enrollment analytics, and student success tools.
• Experience coordinating cross‑unit projects in higher education.

Responsibilities

• Lead enrollment-management planning with campus stakeholders.
• Coordinate enrollment and re-enrollment pilot projects each term.
• Develop communications and timelines for onboarding and retention.
• Monitor metrics like applications, registrations, and persistence.
• Provide progress reports to the Chancellor and cross‑unit leaders.

Skills

CRM knowledge

Data analysis

Education

Bachelor’s degree

Tools

Navigate360

Salesforce

Starfish

Job description

Position Title: Student Services Specialist (Enrollment Management Coordinator)

Position Number: 0096596

Hiring Unit: Office of the Chancellor

Location: Kapi‘olani Community College

Date Posted: August 27, 2026

Closing Date: September 27, 2026, 11:59 PM HST

Band: BSalary: Salary schedules and placement information

Temporary/Permanent: Permanent

Funding: General

Other Conditions: General funded position, to begin approximately June 2026, pending position clearance, availability of funds, satisfactory performance, and program needs.

Introduction

Under the direction of the Chancellor, the Enrollment Management Coordinator provides strategic and operational leadership for the College’s efforts to reverse enrollment decline and improve student persistence, credential completion, and graduation rates at Kapi'olani Community College. The position develops, implements, and assesses an integrated strategy spanning recruitment, application, admission, financial aid, registration, onboarding, re-enrollment, retention, and completion. Immediate priorities include increasing enrollment of new, transfer, returning, stopped-out, adult, working, first-generation, commuter, and multilingual students; removing administrative, financial, transportation, technology, scheduling, housing, food-security, and other basic-needs barriers; improving term-to-term and year-to-year persistence; and accelerating completion for students who have earned substantial credits but have not received a credential. Working across Academic Affairs, Student Affairs, Institutional Research, Administrative Services, Information Technology, Communications, and other programs, the position establishes shared goals and performance measures, coordinates timely interventions, monitors progress, and elevates unresolved barriers requiring executive action. The position serves as the primary point of contact for the College’s participation in University of Hawai'i System enrollment management and student success initiatives and leads special projects assigned by the Chancellor, Vice Chancellor for Student Affairs, and Vice Chancellor for Academic Affairs that advance enrollment, completion, equity, and service excellence.

Duties and Responsibilities

• (Note: ** denotes essential functions) **Conducts an initial assessment of the College’s recruitment, enrollment, onboarding, retention, and completion practices to identify existing resources, service gaps, duplicated efforts, and immediate opportunities for improvement.
• **Develops a phased enrollment-management work plan in consultation with the Chancellor and campus stakeholders. Recommends realistic priorities, responsibilities, timelines, and measures based on available staffing and resources.
• **Convenes and coordinates the College’s Enrollment Management Team, including establishing meeting schedules, agendas, shared priorities, action items, and follow-up procedures.
• **Builds working relationships with Academic Affairs, Student Affairs, Institutional Research, Information Technology, Communications, and other campus offices whose work affects enrollment and student success.
• Works with responsible campus offices to develop foundational enrollment resources, such as shared process maps, contact lists, student checklists, referral procedures, communication calendars, and escalation contacts.
• **Coordinates one or more limited enrollment or re-enrollment pilot projects each academic term, such as outreach to admitted students who have not registered, continuing students who have not enrolled, or students who stopped attending before completing a credential.
• **Assists participating offices in coordinating clear and timely student communications using available email, telephone, text-messaging, social-media, and EAB, and other tools.
• **Works with Institutional Research and other campus offices to establish baseline information and a limited set of practical measures, such as applications, completed applications, registration, continuing-student enrollment, persistence, and credentials awarded.
• Reviews available enrollment and student-success information, shares significant findings with campus stakeholders, and recommends manageable actions or pilot interventions for consideration.
• **Supports the gradual and coordinated use of Navigate360, Salesforce, or other available technologies by helping campus offices clarify purposes, responsibilities, basic workflows, and training needs.
• **Initiates data mining and analyses from multiple platforms and tools, such as banner and STAR to identify systemic barriers, and curates creative solutions in collaboration with appropriate units and departments.
• Supports place-based approaches that recognize Hawai?i as a place of learning and connect enrollment activities, student orientation, academic pathways, workforce needs, and community partnerships to the local context.
• **Documents lessons learned from pilot activities, recommends practical improvements, and assists campus units in incorporating successful practices into their regular operations.
• Provides periodic progress reports to the Chancellor describing completed activities, emerging needs, unresolved barriers, resource considerations, and recommended next steps.
• **Coordinates special projects assigned by the Chancellor that are appropriate to the position’s capacity and related to enrollment, onboarding, persistence, completion, or the student experience.
• Other duties as assigned.

Minimum Qualifications

• Possession of a baccalaureate degree in Counseling/Guidance, College Student Personnel, Counseling Psychology, Human Resources, Communications, Education, Higher Education,, Social Work, Public Administration, Business Administration, Data Analytics, or related field and three (3) year(s) of progressively responsible professional experience with responsibilities for providing student services, enrollment management, academic advising, admissions, or a related area in a postsecondary educational setting; or any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills and abilities as indicated.
• Considerable working knowledge of principles, practices, and techniques in the area of student services, enrollment management, academic advising, admissions, recruitment, onboarding, and retention of students in higher education or a related area in a postsecondary educational setting as demonstrated by the broad knowledge of the full range of pertinent standard and evolving concepts, principles and methodologies.
• Considerable working knowledge and understanding of applicable federal and state laws, rules, regulations and theories and systems associated with student activities/affairs.
• Demonstrated ability to resolve wide ranging complex problems through the use of creative reasoning and logic to accurately determine the cause of the problems and the resolution of the problems in an effective, innovative and timely manner.
• Demonstrated ability to interpret and present information and ideas clearly and accurately in writing, verbally and by preparation of reports and other materials.
• Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team leaders and members, and individuals.
• Demonstrated proficiency with standard office technology and the ability to learn and effectively use customer relationship management, student information, degree-audit, reporting, and student success systems.
• Demonstrated ability to operate a personal computer and apply word processing software.
• For supervisory work, demonstrated ability to lead subordinates, manage work priorities and projects, and manage employee relations.
• Demonstrated experience in coordinating complex projects or processes involving multiple departments or stakeholder groups.
• Demonstrated ability to analyze data and apply findings to improve services and outcomes.
• Demonstrated ability to use enrollment, retention, completion, and student success data to diagnose problems, establish priorities, recommend interventions, and assess results.
• Demonstrated ability to establish cross-unit deliverables and monitor progress toward shared enrollment and student success outcomes.

Desirable Qualifications

• Master’s degree in Higher Education Administration, Student Affairs, Counseling, or related field.
• At least one (1) year of professional experience working in a community college setting or within a multi-campus university system, such as the University of Hawai?i System.
• Demonstrated success implementing an enrollment, re-enrollment, retention, or completion initiative that produced measurable improvement.
• At least one (1) year of professional experience developing enrollment forecasts, performance dashboards, or student success analyses and presenting actionable recommendations to senior leadership.
• At least one (1) year of professional experience identifying and re-engaging stopped-out students or assisting near-completers in earning credentials.
• At least one (1) year of professional experience in developing and implementing student onboarding or retention initiatives that improved enrollment, persistence, or completion outcomes.
• At least one (1) year of professional experience using CRM systems (e.g., Slate, Ellucian Recruit, Salesforce) and student success technologies (e.g., Starfish, MySuccess, Navigate 360).
• Demonstrated ability to facilitate collaboration among Academic Affairs, Student Affairs, and other campus programs to improve the student experience.
• At least one (1) year of professional experience in a community college setting with an understanding of the unique needs of the student populations they serve.
• At least one (1) year of professional experience in program development, assessment, and data-driven decision-making.
• At least one (1) year of professional experience leading or managing special projects or institutional initiatives at the division or campus level.
• Knowledge of the educational, financial, and social needs of urban community-college students, including adult learners, first-generation students, commuter students, multilingual learners, working students, parenting students, part-time students, and students experiencing basic-needs challenges.
• Knowledge of place-based education and the ability to advance Hawai?i as a place of learning through enrollment, onboarding, student engagement, and community partnership strategies.
• At least one (1) year of professional experience building partnerships with Hawai?i schools, employers, workforce agencies, state or county government, community-based organizations, or public-benefit providers to expand access and support student completion.
• Evidence of commitment to Kapi‘olani Community College’s vision of positioning itself as a model indigenous serving institution whose graduates strengthen the social, economic, and sustainable advancement of Hawai‘i and the world.

INCOMPLETE APPLICATIONS WILL NOT BE CONSIDERED (Read the "To Apply" section carefully)

Required Application Documents

• Cover letter;
• Resume;
• The names and contact information (telephone number and email addresses) of at least three professional references; and
• Official graduate and undergraduate transcript(s) showing degree and coursework to date appropriate to the position (copies of official transcripts are acceptable; however, original official transcripts will be required at the time of hire) Transcripts issued outside the United States of America require a course-by-course analysis with an equivalency statement from an agency having membership with the National Association of Credential Evaluation Services, Inc., verifying the degree equivalency to that of an accredited institution within the USA. The expense of the evaluation shall be borne by the applicant.

Academic record/grade summaries will NOT be accepted

Diplomas and copies will NOT be accepted

The application will be incomplete if materials are unreadable, illegible, password protected, missing, or corrupted; therefore, late or incomplete applications will not be considered.

All requested documents/information become the property of Kapi‘olani Community College and will not be returned.

Please do not include any self-identifying photos and redact any references to confidential information on submitted documents (social security number, date of birth, etc.).

Applications lacking copies of transcripts will be reviewed based on work experience equivalency to meet minimum qualifications (MQs). All minimum qualifications must be met by the closing date.

If you have not applied for a position before using NEOGOV, you will need to create an account.

Inquiries: Kapi'olani Community College HR Department, [e-mail]

EEO, Clery Act, ADA

The University of Hawai'i is an Equal Opportunity Institution and is committed to a policy of nondiscrimination in employment, including on the basis of veteran and disability status. For more information, visit: https://www.hawaii.edu/offices/eeo/policies/

Employment is contingent on satisfying employment eligibility verification requirements of the Immigration Reform and Control Act of 1986; reference checks of previous employers; and for certain positions, criminal history record checks.

In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, annual campus crime statistics for the University of Hawai'i may be viewed at: https://www.hawaii.edu/titleix/help/campus-security/, or a paper copy may be obtained upon request from the respective UH Campus Security or Administrative Services Office.

In accordance with Article 10 of the unit 08 collective bargaining agreement, bargaining unit members receive priority consideration for APT job vacancies. As a result, external or non BU 08 applicants may not be considered for some APT vacancies. BU 08 members with re-employment rights or priority status are responsible for informing the hiring unit of their status.

Accommodation Request: The University of Hawai'i complies with the provisions of the Americans with Disabilities Act (ADA). Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the EEO coordinator directly. Determination on requests for reasonable accommodation will be made on a case‑by‑case basis. For further information, please refer to the following link:https://www.hawaii.edu/offices/eeo/accommodation-request/