Casual Admissions Clerk

Holland America-Princess (Holland America Dawson City Inn); Anchorage (AK); On-site; USD 36,000 - 48,000; Full time

Job summary

Holland America-Princess (Holland America Dawson City Inn) in Anchorage, AK seeks a detail-oriented admissions clerk for the Animal Control Shelter. You will handle adoptions, redemptions, and daily customer interactions while maintaining accurate records and cash handling duties.

Responsibilities include answering inquiries, updating records, conducting outreach, and performing light janitorial tasks. A high school diploma and public-facing experience are required.

Qualifications

• High school diploma or equivalent and public-facing office experience.
• Ability to operate a PC and multiple office programs with accuracy.
• Experience handling cash and maintaining detailed records.

Responsibilities

• Perform adoptions, redemptions, and related paperwork with attention to detail and customer service.
• Respond to phones, emails, and walk-ins regarding shelter policies, availability, and information.
• Maintain accuracy across records, logs, and other documentation.
• Receive and record cash for adoptions and redemptions; balance cash drawer daily.
• Market animals for adoption using social media.
• Research animal ownership using microchip and ID tag databases and other resources.
• Represent Animal Control during community outreach events.
• Perform janitorial duties as assigned.

Skills

Customer service

Written and verbal communication

Cash handling

Office software proficiency

Education

High school diploma or equivalent

Tools

MS Word

Excel

Publisher

Electronic records system

Job description

Basic Function

Perform admission functions for the Animal Control Shelter. Serve as primary contact for all customers.

SALARY:

5A

REPORTS TO

Animal Control Manager

POSITIONS SUPERVISED:

None

Typical Duties

• 1. Perform adoptions, redemptions, and paperwork associated with animals in the shelter, with attention to detail and customer service.
• 2. Respond to phones calls, emails, and walk-ins regarding shelter policies, lost and found animals, animal availability, and other office information.
• 3. Responsible for accurately maintaining a variety of records, various logs, and other documentation.
• 4. Receive and record cash payments for adoptions and redemptions of animals and other Division cash transactions. Balance cash drawer daily.
• 5. Market animals for adoption using social media.
• 6. Research animal ownership using microchip and ID tag databases and other resources.
• 7. Represent Animal Control during community outreach events.
• 8. Perform janitorial duties as assigned.

Position Requirements

MINIMUM QUALIFICATIONS

• 1. High school diploma or equivalent. Two years of general office experience of which one year must be working with the public;.
• 2. Demonstrated ability to operate a personal computer for a variety of computer programs (MS Word required, Publisher and Excel preferred ). Previous exposure to an electronic record system preferred. Ability to type at a proficient level. Ability to operate a variety of office machines (copier, scanner, fax, multi-function phone, printers etc.).
• 3. Experience with cash handling and deposits.

KNOWLEDGE, SKILLS, AND ABILITIES

• 1. Ability to write legibly and communicate effectively both orally and in writing. Demonstrated ability to work effectively and courteously under stressful, highly emotional situations with the general public, other organizations/agencies, and other employees.
• 2. Demonstrated ability to comprehend and carry out oral and written instructions, to apply FNSB Code governing Animal Control Operations to varied situations, and to perform work in a timely, orderly, and accurate manner.
• 3. Ability to maintain confidentiality.
• 4. Must be able to post on Borough Social Media Accounts.

OTHER

• 1. A PROFICIENCY TEST MAY BE ADMINISTERED.
• 2. Successful applicant may be required to take a series of rabies prophylaxis vaccinations.
• 3. This position requires a criminal background check.

Additional Information

JOB CONTACTS

Frequent business contact with other employees in own department; continuous public contact and frequent contact involving outside organizations/agencies.

JOB RESPONSIBILITY

Supervisor responsibilities: Does not supervise; experiences minor problems daily and occasional major ones that must be resolved on own initiative with little immediate supervision; the consequences of error, carelessness or mistaken judgment require minimal effort to recover.

WORK ENVIRONMENT

General office where conditions are pleasant but with somewhat disagreeable conditions (noise and odors); minor accident probability exists; requires short periods of light lifting, pushing or pulling (1-25 lbs.).