Admissions Clerk

Fairbanks North Star, Borough of (AK); Fairbanks (AK); On-site; USD 21,000 - 30,000; Full time

Job summary

Fairbanks North Star Borough seeks an Adoption Counselor at the Animal Control Shelter to manage adoptions, redemptions, and shelter transactions with a focus on customer service. You will handle inquiries by phone, email and in person, maintain records, process cash payments, and support public information efforts.

The role includes posting on social media, assisting with outreach events, and basic office duties.

Qualifications

• High school diploma or equivalent with at least 1 year public-facing experience.
• Proficiency with MS Publisher and Adobe Photoshop; familiarity with MS Word/Excel/PowerPoint and databases preferred.
• Experience handling cash and operating standard office equipment.

Responsibilities

• Perform adoptions, redemptions and shelter transactions with accuracy and customer focus.
• Answer phones, emails and walk-ins about shelter policies and animal availability.
• Maintain records, logs and documentation for the division.
• Receive and record cash payments; balance cash drawer daily.
• Market animals for adoption and assist with public information coordination, including social media.
• Research animal ownership using microchips and ID tag databases.
• Represent Animal Control at community outreach events.
• Perform minor janitorial duties as needed.
• Create marketing advertisements and social media posts.

Skills

Customer service

Communication

Multitasking

Public interaction

Social media posting

Education

High school diploma or equivalent

Tools

MS Publisher

Adobe Photoshop

MS Word

MS Excel

MS PowerPoint

Adobe Acrobat

Electronic databases

Job description

Perform admission and discharge functions for the Animal Control Shelter. Serve as primary contact for all customers. Create marketing advertisements and posts to be used on social media.

SALARY: 5A

REPORTS TO: Animal Control Manager

POSITIONS SUPERVISED: None

SCHEDULE: Four days per week, 10 hour days, Schedule Subject to Shift Bid

1. 1. Perform adoptions, redemptions and other transactions, and process paperwork associated with animals in the shelter, with attention to detail and customer service.
2. 2. Answer phones calls, emails and walk-ins regarding shelter policies, lost and found animals, animal availability, and other office information.
3. 3. Responsible for accurately maintaining a variety of records, various logs and other documentation.
4. 4. Receive and record cash payments for adoptions and redemptions of animals, and other Division cash transactions. Balance cash drawer daily.
5. 5. Market animals for adoption and assist with public information coordination which may include social media.
6. 6. Research animal ownership using microchip and ID tag databases and other resources.
7. 7. Represent Animal Control during community outreach events.
8. 8. Perform minor janitorial responsibilities.
9. 9. Create marketing advertisements and posts to be used on social media.

MINIMUM QUALIFICATIONS:

1. 1. High school diploma or equivalent. Two years of general office experience of which one year must be working with the public; multi-function phone experience preferred.
2. 2. Demonstrated ability to operate a personal computer using a variety of computer programs (MS Publisher and Adobe Photoshop required; MS Word, Excel, MS Power Point, Adobe Pro and electronic databases preferred). Ability to type at a proficient level. Ability to operate a variety of office machines (copier, scanner, fax, multi-function phone, printers, etc.). Ability to operate a 2-way radio preferred.
3. 3. Experience with cash handling.

KNOWLEDGE, SKILLS, AND ABILITIES

1. 1. Ability to communicate effectively and professionally, both orally and in writing.
2. 2. Demonstrated ability to work effectively and courteously under stressful, highly emotional situations with the general public, other organizations/agencies, and other employees.
3. 3. Ability to comprehend and carry out oral and written instructions.
4. 4. Ability to multi-task, remain organized and work in a fast-paced environment.
5. Ability to create posts on Fairbanks North Star Borough social media.

OTHER

1. 1. A PROFICIENCY TEST MAY BE ADMINISTERED.
2. 2. This position requires a criminal background investigation.