Castle Café Team Member

Ruby Falls; Chattanooga (TN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

401(k) plan

EAP

Birthday Pay

Scholarship Opportunities

Free Admission to Local Attractions

Flexible Scheduling

Team Member Events

Free Wellness Screenings

Tips earned will vary by shift worked

Job summary

Ruby Falls is hiring Castle Café Team Members to deliver outstanding guest service, prepare food and beverages, and maintain a spotless, safe cafe environment. You’ll work across multiple roles, including seasonal carts, in a fast-paced setting that emphasizes safety, teamwork, and Ruby Falls’ core values.

The role requires flexibility with shifts, a non-exempt status, and a commitment to training on POS systems and sanitation procedures.

Qualifications

• Must be available to work in all Café roles, including seasonal carts.
• Must maintain professionalism and courtesy with guests and teammates.
• Must interact with guests and deliver quality service aligned with Ruby Falls' values.
• Must train new team members on POS, opening/closing procedures and sanitation.
• Demonstrates teamwork and effective communication with supervisors.

Responsibilities

• Deliver excellent customer service and maintain a clean, organized cafe environment.
• Prepare and serve food and beverages to guests.
• Adhere to safety and hygiene protocols to ensure a safe visitor experience.
• Assist in receiving and stocking food and beverage deliveries.
• Keep stock and storage areas organized and clean.
• Ensure proper food temperatures and sanitize equipment and utensils.
• Maintain uniform compliance and follow policies, including alcohol rules as needed.
• Other duties as assigned.

Skills

Customer service

Teamwork

Communication

POS systems

Food safety

Education

ServSafe Certification

Server Permit

Tools

Point-of-Sale systems

Job description

Job Description

Job Title: Castle Café Team Member

Department: 06/Food

Type of Position: Full-time

Status: Non-Exempt

Hours: Varies

Job Summary

Café Team members are responsible for delivering excellent customer service, preparing and serving food/beverages and maintaining a clean, organized environment. Team members will also be responsible for adhering to safety and hygiene protocols to ensure a safe experience for visitors and staff.

Benefits

• 401(k) plan
• EAP
• Birthday Pay
• Scholarship Opportunities
• Free Admission to Local Attractions
• Flexible Scheduling
• Team Member Events
• Free Wellness Screenings
• Tips earned will vary by shift worked

Responsibilities And Duties

• Must be available to work in and perform all roles as needed, including Castle Café and seasonal carts.
• Must maintain professionalism and courtesy while interacting with guests and team members.
• Must be able to comfortably interact with guests and deliver quality service based on Ruby Falls' Core Values.
• Must be available to train new team members with the point-of-sale system, opening and closing procedures, food safety and sanitation procedures.
• Demonstrates effective leadership through training and communicating with all team members.
• Demonstrates fairness, consistency, and confidentiality with all team members and works well with limited supervision.
• Ability to initiate open, clear communication with team members as well as managers.
• Ability to enforce food safety and sanitation.
• Assists in receiving and stocking food and beverage deliveries.
• Assists in keeping the stock and storage areas organized and clean.
• Ensures appropriate sanitization and cleanliness of all equipment including utensils, dishes, tables, and chairs.
• Ensure food temperatures are monitored.
• Ability to reliably meet required work schedule and adhere to company attendance policies.
• Ensure policies and alcohol laws are being followed as needed.
• Must maintain uniform compliance.
• Other duties as needed or assigned.

Physical Requirements

• Ability to sit, stand, walk, climb, stoop, and balance.
• Ability to lift, grab, press, and push to perform essential duties.
• Lift and carry up to 50 pounds.

Educational And Other Requirements

• ServSafe Certification and Server Permit upon hire, as required.
• Must have basic computer skills, knowledge of Point-of-Sale systems.
• Must be available to work a flexible schedule including evenings, weekends, holidays, and peak seasons.
• Ability to input and access data in computer, to perform assigned duties with attention to detail and accuracy.
• Ability to understand guest inquires and provide accurate responses.
• Ability to count, give correct change, keep cash bags and drawers organized.
• Ability to multi-task in a fast-paced environment.
• Must be able to effectively work with team members to solve problems as they arise.