Cast Member

Emagine Entertainment, Inc.; Frankfort (IL); Híbrido; USD 21 000 - 22 000; Tempo parcial

Resumo da oferta

The Cast Member position at Kinepolis in Frankfort, IL supports cinema operations by delivering friendly, knowledgeable service across guest-facing areas. You may work in guest service, box office, concessions, or usher duties based on experience and business needs.

Responsibilities include greeting guests, processing transactions, serving snacks, and ensuring a welcoming, safe environment for all moviegoers. Prior customer service experience is beneficial.

Qualificações

• Basic math/algebra required.
• Customer service or food service experience a plus.
• Able to work in a fast-paced, team-oriented environment.
• Willing to work independently or as part of a team.
• Willingness to identify and correct guest misbehavior is required.
• Strong communication skills are essential.
• Ability to manage and prioritize tasks efficiently.
• Willingness to learn current technology and procedures.

Responsabilidades

• Guest Service: Greet guests, answer inquiries, explain promotions, enforce policies, and ensure a safe, enjoyable experience.
• Box Office: Sell tickets and gift cards, process payments, monitor attendance, and assist with inquiries.
• Concessions: Prepare and serve food/beverage, operate equipment safely, maintain cleanliness and stock.
• Usher: Greet and guide guests, monitor auditorium quality, maintain common areas, assist with seating and crowd control.

Conhecimentos

Basic math/algebra

Customer service

Fast-paced environment

Teamwork

Identify and correct misbehavior

Communicate effectively

Task prioritization

Descrição da oferta de emprego

Cast Member# Cast MemberFrankfort - Frankfort, IL 60423## OverviewSalary Range$15.00 - $16.00 HourlyPosition TypePart TimeEducation LevelNot SpecifiedTravel PercentageNoneCategoryEntry Level## Description**Information**The Cast Member position enhances the guest experience by providing friendly, knowledgeable service across all areas of cinema operations. Cast Members are responsible for one or more of the operational areas based on experience and business needs and serve as the first and most important point of contact to all Kinepolis guests.**Key Accountabilities****Guest Service*** Greet and welcome guests with a friendly and approachable demeanor.* Respond promptly and courteously to guest inquiries, concerns, and feedback.* Educate guests about current movies, promotions, and any available loyalty or rewards programs.* Enforce theater policies to ensure a safe, relaxing, and enjoyable experience for all guests.* Provide general customer service and other duties as assigned.**Box Office*** Sell tickets, gift cards, and other promotions to guests.* Accurately process cash and credit card transactions.* Monitor showtime attendance levels and assist with guest movie selection.* Receive and direct phone calls or other guest inquiries as needed.**Concessions*** Prepare and serve a variety of food and beverage items.* Operate and maintain concession equipment following proper safety procedures.* Ensure cleanliness and organization of concession areas; restock as needed.* Monitor and maintain food and beverage quality by following proper recipes and procedures.* Comply with applicable food safety laws and health department guidelines.* Deliver food and beverage items to guests as needed.**Usher*** Greet guests as they enter and exit the theater; assist with ticket-taking and seating.* Monitor auditoriums for presentation quality (picture, sound, temperature) and address disruptions as needed.* Maintain cleanliness of all common areas including lobbies, restrooms, and auditoriums.* Assist with crowd control and ensure a smooth, comfortable experience for all guests.* Restock and upkeep self-service guest stations throughout the facility.## Qualifications* Basic mental algebra is required* Previous customer service or food service experience is a plus* Able to work in a fast-paced, team-oriented environment* Work both independently and as part of a team* Willingness to identify and correct guest misbehaviour is required* Communicate effectively* Manage and prioritize tasks efficiently* Learn and adapt to current technology and procedures