Cast Member

eMagine; Eastpointe (MI); On-site; USD 17,000 - 21,000; Full time

Job summary

Kinepolis is seeking a Cast Member to enhance guest experiences across cinema operations. You will greet guests, answer inquiries, educate about promotions, and enforce theater policies.

Responsibilities include selling tickets, handling cash/credit, serving concessions, guiding seating, and upholding cleanliness in all areas. The role requires the ability to work in a fast-paced, team environment, with basic math and strong communication.

Qualifications

• Basic mental algebra is required.
• Previous customer service or food service experience is a plus.
• Able to work in a fast-paced, team-oriented environment.
• Communicate effectively.
• Manage and prioritize tasks efficiently.
• Learn and adapt to current technology and procedures.

Responsibilities

• Guest Service: Greet and welcome guests with a friendly and approachable demeanor.
• Answer guest inquiries, concerns, and feedback; educate guests about movies, promotions, and rewards programs.
• Enforce theater policies to ensure a safe, relaxing experience.
• Box Office: Sell tickets, gift cards, and promotions; accurately process cash and credit card transactions.
• Monitor showtime attendance and assist with guest movie selections.
• Concessions: Prepare and serve food and beverages; operate concession equipment safely.
• Maintain cleanliness and organization of concession areas; restock as needed; ensure food safety compliance.
• Deliver food and beverages to guests as needed.
• Usher: Greet guests entering/exiting; assist with ticket-taking and seating.
• Monitor auditoriums for presentation quality and address disruptions; maintain cleanliness of lobbies and restrooms.
• Assist with crowd control and ensure a smooth experience for guests.

Skills

Basic math

Teamwork

Communication

Multitasking

Fast-paced

Job description

InformationThe Cast Member position enhances the guest experience by providing friendly, knowledgeable service across all areas of cinema operations. Cast Members are responsible for one or more of the operational areas based on experience and business needs and serve as the first and most important point of contact to all Kinepolis guests.Key AccountabilitiesGuest ServiceGreet and welcome guests with a friendly and approachable demeanor.Respond promptly and courteously to guest inquiries, concerns, and feedback.Educate guests about current movies, promotions, and any available loyalty or rewards programs.Enforce theater policies to ensure a safe, relaxing, and enjoyable experience for all guests.Provide general customer service and other duties as assigned.Box OfficeSell tickets, gift cards, and other promotions to guests.Accurately process cash and credit card transactions.Monitor showtime attendance levels and assist with guest movie selection.Receive and direct phone calls or other guest inquiries as needed.ConcessionsPrepare and serve a variety of food and beverage items.Operate and maintain concession equipment following proper safety procedures.Ensure cleanliness and organization of concession areas; restock as needed.Monitor and maintain food and beverage quality by following proper recipes and procedures.Comply with applicable food safety laws and health department guidelines.Deliver food and beverage items to guests as needed.UsherGreet guests as they enter and exit the theater; assist with ticket-taking and seating.Monitor auditoriums for presentation quality (picture, sound, temperature) and address disruptions as needed.Maintain cleanliness of all common areas including lobbies, restrooms, and auditoriums.Assist with crowd control and ensure a smooth, comfortable experience for all guests.Restock and upkeep self-service guest stations throughout the facility.Basic mental algebra is requiredPrevious customer service or food service experience is a plusAble to work in a fast-paced, team-oriented environmentWork both independently and as part of a teamWillingness to identify and correct guest misbehaviour is requiredCommunicate effectivelyManage and prioritize tasks efficientlyLearn and adapt to current technology and procedures