Casino Supervisor

OSM Thome; United States; A distancia; USD 48.000 - 70.000; Jornada completa

Descripción de la vacante

OSM Thome Limited is seeking a Casino Supervisor to oversee daily casino table operations aboard the ship, including Blackjack, Roulette, Caribbean Stud Poker, and Dice. You will ensure consistent dealing procedures, guest satisfaction, safety, and adherence to usph and company standards.

Responsibilities include supervising staff, training, opening/closing tables, and generating operational reports while maintaining smooth game flow and guest engagement on the casino floor.

Formación

• Experience in casino floor operations and dealing procedures.
• Strong guest-service orientation with professional presentation.

Responsabilidades

• Oversee casino gaming tables (Blackjack, Roulette, Poker, Dice) to ensure compliance and smooth operation.
• Monitor staff performance, provide on-the-job training, and coach for service standards.
• Open/close tables, set limits, and ensure security of drop boxes and equipment.
• Host guests on the casino floor, explain house rules, and maintain guest satisfaction.
• Prepare operational reports and assist in scheduling and shift coverage.

Conocimientos

Guest service

Staff supervision

Training

Compliance

Descripción del empleo

The Casino Supervisor oversees daily operations of casino gaming tables including Blackjack, American Roulette, Caribbean Stud Poker, Dice, and other related services ensuring a high level of guest satisfaction, compliance, and operational excellence.

DUTIES & RESPONSIBILITIES

• All duties must be performed in accordance with Royal Caribbean International’s The Royal Way, SQM standards, USPH guidelines, environmental policies, and safety regulations.
• Shipboard employees may be required to work across various venues throughout the ship.
• Guest Service & Conduct
• Maintain professional, courteous conduct at all times in alignment with Celebrity Cruises’ Pillars of Safety, Service, and Style, and the Celebrity Connections philosophy.
• Ensure all interactions—verbal or physical—with guests and crew reflect company standards, especially in guest-facing or crew areas.
• Casino Floor Operations
• Monitor and oversee gaming floor activities, circulating among tables to observe game operations, guest behavior, and security.
• Ensure all guests receive prompt, courteous service and that staff consistently follow proper dealing procedures.
• Identify and address rule violations, security concerns, or disruptive behavior, reporting issues to Casino Management as needed.
• Maintain smooth game flow by monitoring accuracy, pace, and adherence to operational standards.
• Provide proactive problem prevention and resolution.
• Guest Engagement
• Host and greet guests on the casino floor, offering helpful information and courteous assistance.
• Explain and clarify house rules for guests when requested .
• Operational Control:
• Open and close gaming tables based on business needs.
• Set table limits in accordance with established guidelines.
• Distribute required gaming equipment at the start of each shift and verify drop boxes are secured to tables.
• Staff Supervision & Training:
• Train, coach, and monitor casino staff to ensure consistent delivery of Celebrity service standards.
• Provide on-the-job training to support performance improvement and career development.
• Assist crew members with table preparation when staffing is limited or during busy periods.
• Notify the Casino Manager of employee schedules, attendance, and time records.
• Reporting & Compliance:
• Prepare accurate operational reports in a timely manner as required by Casino Operations policies.
• Participate in table counts, documentation, and other scheduled reporting duties.
• Attend required meetings, training sessions, and job-related activities.
• Other Duties:
• This job description is not exhaustive. The employee may be required to perform additional tasks as assigned by management or supervisors.