Casino Shift Supervisor - Guest Experience and Ops

Jena Choctaw Pines; Jena (LA); On-site; USD 52,000 - 68,000; Full time

Job summary

Jena Choctaw Pines in Louisiana seeks a Shift Supervisor to manage daily casino operations in the absence of the Manager. You will supervise staff, ensure compliance with Gaming Commission regulations, coordinate schedules, and maintain floor coverage.

The role requires English proficiency, management experience, and the ability to train and coach employees. Workplace safety and confidentiality are essential, with 24/7 operations and occasional meetings with authorities.

Qualifications

• Minimum 1 year or more related management experience and/or training.
• Must be able to communicate in English.
• Minimum 6 months experience in a Gaming Machines or Slot department.
• Minimum 3 months experience in a lead or dual-rate role.

Responsibilities

• Promotes positive guest relations, greets guests and creates a friendly atmosphere.
• Observes and recognizes irregularities, violations, or other discrepancies in casino personnel or guests and institutes appropriate action.
• Applies fair and consistent supervision and disciplinary practices.
• Plans and administers work schedules and assignments.
• Will assist with orientation, training and coaching of staff.
• Ensures tidiness and cleanliness of gaming and other responsible areas of the casino.
• Monitors the performance of direct reports, ensuring adherence to all casino policies and procedures.
• Ensures that team members work with Security personnel and other Casino staff as necessary.
• Ensures compliance with all Gaming Commission Regulations.
• Assists in the coordination of and preparation of special gaming machines functions.
• Prepares shift reports.
• Attend mandatory meetings as scheduled, and occasional meet with Gaming Authority Board.
• Oversees the supervision of personnel, which includes work allocation, training and problem resolution; evaluates performance and makes recommendations for personnel actions, motivates employees to achieve peak productivity and performance.
• Assigns daily duties and monitors expected results.
• Authorizes jackpots according to approved policies and completes required forms if necessary.
• Ensures compliance with guest service policies.
• Ensures all evaluations for assigned team members are completed on time.
• Is responsible for accuracy and timeliness of all required departmental reports.
• Is responsible for managing and assisting in maintaining proper coverage of the casino floor.
• On-call for alarms, employees or disputes as needed.
• Maintains confidentiality of all privileged information.
• Performs other duties as assigned by management.

Skills

Management experience

English communication

Gaming machines

Leadership experience

Education

High school diploma or GED

Job description

Jena Choctaw Pines in Louisiana seeks a Shift Supervisor to manage daily casino operations in the absence of the Manager. You will supervise staff, ensure compliance with Gaming Commission regulations, coordinate schedules, and maintain floor coverage.

The role requires English proficiency, management experience, and the ability to train and coach employees. Workplace safety and confidentiality are essential, with 24/7 operations and occasional meetings with authorities.