Casino Shift Manager

Atlantis Casino Resort Spa; Reno (NV); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Comprehensive benefits

401K retirement plan

Education Tuition Reimbursement

Scholarship Opportunity

Paid Vacation

Holiday Pay

Recreation /Fitness Discounts

Weekly Resort Prizes

Career Development and Training Worksh

FREE daily meal

Internal Advancement

Job summary

Atlantis Casino Resort Spa in Reno, NV seeks a Casino Shift Manager to serve as Acting General Manager on Duty, overseeing multiple casino and hospitality operations to ensure top-tier guest service. The role requires minimum 3 years of casino management, NV gaming license, and excellent interpersonal and analytical skills.

We offer a comprehensive benefits package, 401K, tuition reimbursement, paid vacation, and opportunities for career advancement within a team-focused environment.

Qualifications

• Minimum 3 years management experience in a Table Games and Casino operations.
• State of Nevada Gaming License Required.
• Nevada Alcohol Awareness Card Required.
• Must adhere to grooming standards, no visible tattoos/piercings or unnatural hair colors.
• Ability to remain calm under work pressure.
• Strong interpersonal and communication skills; excellent analytical, organizational, and administrative skills.
• Working knowledge of resort and hospitality operations including casino games, hotel and restaurants.
• Proficient computer skills.

Responsibilities

• Constantly review staffing needs and adjust staffing levels to meet business demands.
• Identify signage problems and notify proper departments to correct.
• Resolve team member issues and motivate staff to deliver quality service.
• Assist Managers and Supervisors to ensure operations meet company standards.
• Maintain an active presence on the casino floor at all times.
• Work with security to ensure guest and team member safety.
• Promote Atlantis tournaments, promotions and events.
• Resolve guest complaints and assist with incidents.
• Provide regular communication with management to improve operations.
• Perform incidental duties as required.

Skills

Interpersonal skills

Communication skills

Analytical skills

Organizational skills

Administrative skills

Calm under pressure

Computer skills

Tools

Casino management software

Job description

At Atlantis Casino Resort Spa, we are more than just a premier destination for luxury gaming and hospitality in Reno, Nevada; we are creators of unforgettable moments. Our commitment to excellence shines through our exceptional gaming, exquisite dining, and indulgent spa services, all set in an inviting and sophisticated atmosphere. As a family-owned business, we prioritize nurturing lasting relationships with our guests and the community, ensuring that every interaction is warm, memorable, and tailored to foster a true sense of belonging.

Come join Team Atlantis! The Casino Shift Manager is the Acting General Manager on Duty and is responsible for performing numerous daily tasks and routines that ensure quality service is provided to all guests. During each shift, the Casino Shift Manager will visit each operational area and converse with guests and Team Members to promote and facilitate the highest guest service attainable by identifying and correcting daily operational deficiencies.

Full Time Various Shifts

Qualifications:

• State of Nevada Gaming License Required.
• Nevada Alcohol Awareness Card Required.
• Strong interpersonal and communication skills.
• Excellent analytical, organizational, and administrative skills.
• Working knowledge of resort and hospitality operations including casino games, hotel and restaurants.
• Proficient computer skills.
• Minimum 3 years management experience in a Table Games and Casino operations.
• Able to remain calm under work pressure.
• Must adhere to all grooming standards, no "visible" tattoos/piercings or unnatural hair colors.

Atlantis Casino Resort Spa fosters a team working environment and an environment that is focused on Team Member recognition and appreciation. Some of the ways in which we accomplish this is by offering the following:

• Comprehensive benefits (medical, dental, vision, supplemental coverage)
• 401K retirement savings plan + discretionary match
• Education Tuition Reimbursement Program
• Scholarship Opportunity
• Paid Vacation
• Holiday Pay
• Recreation /Fitness Discounts
• Weekly Resort Prizes
• Career Development and Training Workshops
• FREE daily meal
• Internal Advancement

Responsibilities:

• Constantly review staffing needs and recommend increase/decrease in staffing levels to coincide with business demands.
• Identify signage problems and notifying proper departments to correct.
• Assist in resolving Team Member issues, responsible for motivating Team Members to ensure they are providing quality service.
• Assist Managers and Supervisors to ensure that the operation is being managed in accordance with company standards.
• Maintain an active presence on the casino floor at all times.
• Works hand in hand with security to ensure the safety of guests and Team Members.
• Actively promotes Atlantis tournaments, promotions and events.
• Resolves guest complaints and assists with guest incidents.
• Provides regular communication with all levels of management with recommendations on improving effectiveness of operations.
• Performs other incidental and related duties as required and assigned.

While performing the duties of this job, the employee is required to stand; walk; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel crouch or crawl; talk, and hear.The employee must occasionally lift and/or move up to 25 pounds.Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus.

We believe that our people are at the heart of our success. By investing in our team through growth opportunities and robust training programs, we cultivate an environment of loyalty and pride. Our focus on building a talent ecosystem in collaboration with local institutions enables us to ensure that every experience at Monarch reflects the luxury and dedication we stand for. Join us in creating extraordinary experiences that inspire and elevate the spirit of hospitality.