Casino Service Manager: Lead Operations & Guest Experience

Durango Casino & Resort

Las Vegas (NV)

On-site

USD 65,000 - 90,000

Full time

5 days ago

Be an early applicant

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Job summary

Durango Casino & Resort is recruiting a Casino Service Manager for Wildfire Fremont in Las Vegas. You will supervise multiple departments, direct casino operations, and act as Manager on Duty while ensuring adherence to Title 31, asset protection and responsible gaming standards.

The role requires strong leadership, effective communication, and solid organizational skills to deliver friendly, efficient service to guests and maintain daily staffing and schedules per standards.

Qualifications

Two years of management experience in a casino or hospitality setting.
Strong communication, leadership and organizational skills.
Ability to communicate effectively.
Experience with Microsoft Excel, Word and Outlook preferred.
Prior experience with Point of Sale systems is helpful.
Ability to manage time with minimal supervision.
Knowledge of cash handling procedures.

Responsibilities

Supervise multiple departments and act as Manager on Duty.
Direct all casino and gaming operation Team Members.
Implement Title 31 procedures and safeguard company assets.
Provide friendly, efficient service to guests.
Oversee operations of all casino and gaming areas.
Ensure compliance with company policies and procedures.

Skills

Management experience

Communication skills

Leadership

Organizational skills

Microsoft Excel

POS systems

Time management

Cash handling

Tools

POS systems

Job description

The role requires strong leadership, effective communication, and solid organizational skills to deliver friendly, efficient service to guests and maintain daily staffing and schedules per standards.

Get your free, confidential resume review.

or drag and drop your file here.