Casino Security Lead & Guest Safety Supervisor

Ponca Gaming; Carter Lake (IA); On-site; USD 24,000 - 35,000; Full time

Job summary

Prairie Flower Casino in Iowa seeks a Security Lead Officer to guide the Security Department under supervision. Starting pay is $21.50 per hour, with on-site duties and variable schedules. The role requires strong guest service, observational skills, and the ability to document incidents accurately.

You will serve as acting supervisor when needed and uphold compliance with gaming regulations and company policies. Experience in casino environment preferred; bilingual skills are a plus.

Qualifications

• Casino experience preferred, guest-service oriented.
• Must read, write, speak and understand English.
• Excellent written and oral communication required.
• Strong organizational skills.
• Ability to read and analyze documents and reports.
• Ability to perform basic arithmetic.
• Proficient computer skills, including MS Office.
• Maintain Gaming License.
• Valid driver’s license with clean record.

Responsibilities

• Follow company policies to maintain security of guests, staff, and property.
• Act as supervisor in absence of department leadership and report issues.
• Complete written security incident reports accurately.
• Escort and observe guests and employees for safety.
• Maintain knowledge of facilities and special events.
• Interact with guests and team members professionally.
• Ensure high levels of customer service throughout the property.
• Accept identification to comply with gaming regulations.
• Maintain regular attendance and professionalism.
• Work nights, weekends, holidays onsite.
• Identify and resolve safety hazards promptly.
• Respond to inquiries or complaints from guests.

Skills

Casino experience

Guest service

English fluency

Communication skills

Organizational skills

Computer skills

Gaming license

Driver's license

Report writing

Job description

Prairie Flower Casino in Iowa seeks a Security Lead Officer to guide the Security Department under supervision. Starting pay is $21.50 per hour, with on-site duties and variable schedules. The role requires strong guest service, observational skills, and the ability to document incidents accurately.

You will serve as acting supervisor when needed and uphold compliance with gaming regulations and company policies. Experience in casino environment preferred; bilingual skills are a plus.