LEAD SECURITY OFFICER

PENN Entertainment, Inc.; Baton Rouge (LA); Hybrid; USD 42,000 - 64,000; Full time

Job summary

PENN Entertainment in Baton Rouge is seeking a Security Lead Officer to ensure guest and asset safety in a fast-paced casino environment. You will supervise security staff, respond to incidents, and uphold procedures for entrances, alarms, and investigations.

The role requires 21+ years old, ability to obtain a Louisiana gaming license and vendor permit, and strong writing skills. Experience in security or customer service is preferred; training is provided.

Qualifications

• Must be at least 21 years old.
• Must obtain and maintain an active Louisiana gaming license.
• Must obtain and maintain a current State Responsible Vendor Permit.
• Ability to work under pressure and maintain composure.
• Excellent writing skills and experience in security or customer service.
• Basic knowledge of civil and criminal laws.

Responsibilities

• Provide timely and knowledgeable service to guests.
• Oversee scheduling, training, development, motivation and supervision of security staff.
• Assist sick or injured patrons and employees.
• Inspect and monitor security entrances, alarms and surveillance.
• Write incident reports and obtain witness statements when necessary.
• Respond to emergencies and participate in drills.

Skills

Excellent writing skills

Microsoft Word & Excel

Supervisory experience

Ability to work under pressure

Customer service experience

Education

High School Diploma or equivalent

Job description

Introduction

...

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

• Provide especially timely & knowledgeable service; and then some
• Always find solutions to guests’ problems. Use the guest’s name when appropriate
• Thank the guest and invite him or her back
• Oversee scheduling, training, development, motivation and supervision of the security staff personnel
• Assist sick or injured patrons and employees
• Assist Games and Slots department in removing drop boxes
• Report unsafe or hazardous conditions
• Assist patrons and employees on directions and proper procedures
• Check identification to ensure guests are over the age of 21 and constantly monitor and train Security Officers in the importance of the checking of all subjects who look under 30 years of age
• This training will also include the awareness of the use of fraudulent iD’s
• Perform fills, credits, exchanges and marker transfers procedures for departments as needed
• Ensure that all proper procedures for Games Department are correctly implemented and maintained
• Drive company vehicles to transport individuals to specified locations or to patrol company property
• Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises
• Write accident/incident reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
• Obtains witness statements when necessary
• Answer alarms and investigate disturbances
• Circulate among visitors, patrons, or employees to preserve order and protect property
• Monitor surveillance equipment and alarms
• Security Lead Officers will respond to all emergencies on property and be able to if the need arises to evacuate patrons and employees
• Security Lead Officers will participate in drills consisting of all emergencies each quarter
• Must be able to physically stand for an 8 hour shift
• Resolve guest complaints and ensures that all areas of guest service are adhered to
• Respond to and handle all occupational injury reports and all incident reports report including vehicle incident reports on property assuring that L’Auberge Casino and Hotel maintains its procedures and liability issues
• Security Lead Officers will respond to all emergencies on property
• Officers will be trained and become proficient in how to respond to all emergencies including evacuation if the need arises
• Officers will attend quarterly drills covering all of the above noted emergencies
• Conduct training classes on various topics such as CPR, Fire Fighting and Response, First-Aid, and general security procedures to ensure the security and protection of assets, patrons/guests and employees

Requirements

• Must be at least 21 years of age
• Must be able to obtain and maintain an active Louisiana gaming license
• Must obtain and maintain a current State Responsible Vendor Permit
• Ability to work under pressure by maintaining composure when exposed to stress
• Excellent writing skills
• Knowledgeable in Microsoft Word & Excel
• Demonstrated supervisor experience preferredBasic knowledge of civil and criminal laws
• Basic knowledge of customer service and security experience
• These skills are typically acquired through a high school education or equivalent and two years customer service experience or through closely related experience, or an equivalent combination of training, education and experience which demonstrates the ability to perform the duties of the position