Casino Security & Guest Services Pro

Churchill Downs; Vinton (VA); Hybrid; USD 22,000 - 25,000; Full time

Job summary

Churchill Downs Incorporated is seeking a security team member to ensure guest safety and property security across Virginia sites. The role involves monitoring for rule infractions, responding to incidents, and maintaining professional conduct at all times while representing the Company.

The position emphasizes visible security presence, incident reporting, and collaboration with supervisors to protect guests and staff in a dynamic gaming environment.

Qualifications

• Minimum of one year experience in customer service, law enforcement, military, or security, or pursuing a degree in law enforcement, criminal justice, or a related field.
• Basic computer skills required, such as knowledge of Word and ability to learn and utilize menu-driven programs.

Responsibilities

• Provide a high level of guest service to all guests, team members, and vendors.
• Maintain safety of all guests and team members on the property.
• Record investigation and incident reports in a timely manner.
• Patrols property during shift to ensure safety.
• Maintain property rules set by the Company and the Virginia Racing Commission.

Skills

Customer service

Security awareness

Communication skills

Conflict resolution

Night shifts

Education

High school diploma or equivalent

Tools

Microsoft Word

Job description

Churchill Downs Incorporated is seeking a security team member to ensure guest safety and property security across Virginia sites. The role involves monitoring for rule infractions, responding to incidents, and maintaining professional conduct at all times while representing the Company.

The position emphasizes visible security presence, incident reporting, and collaboration with supervisors to protect guests and staff in a dynamic gaming environment.