Security Operations Lead – Casino Floor

Caesars Entertainment; St. Louis (MO); On-site; USD 55,000 - 75,000; Full time

Job summary

Caesars Entertainment in St. Louis is seeking a Security Supervisor to provide direct and general supervision of security staff on the assigned shift.

You will oversee staffing, incident response, and guest service; ensure lawful arrest and detainment procedures, coordinate with law enforcement, and schedule training to protect assets and guests.

Candidates must be 21+, obtain a gaming license, and hold a valid driver’s license; strong communication and professional appearance are essential.

Qualifications

• Must be at least 21 years of age.
• Must be able to obtain and maintain a valid gaming license.
• Must be able to maintain a valid Driver’s License.
• Demonstrated supervisor experience preferred.
• Basic knowledge of civil and criminal laws.
• Ability to be physically mobile, and stand/walk for 8 to 12-hour shifts.
• Excellent guest service and communication skills.
• Must be able to work in areas containing dust, secondhand smoke, varying noise and temperature levels, lighting, vibrations, crowds and air quality.

Responsibilities

• Oversee staffing, scheduling, evaluating, training, developing, monitoring and leadteam members in such a manner to maintain a positive employee relations culture.
• Maintain, through supervision and direct observation, a continuous awareness of all property activity.
• Ensure proper arrest procedures and detainment techniques are carried out in accordance with civil or company laws or procedures; assists various local, state, and federal authorities.
• Maintain all current information on cheats, thieves, vagrants, etc. to ensure the protection of company assets, patrons, and employees; develops and maintains communications with law enforcement agencies and security personnel of other casinos to relay security information.
• Resolve guest complaints and ensures that all areas of guest service are adhered to.
• Provide support to departmental management in the event of troublesome terminations, thefts, investigations, and procedures as requested.
• Oversee all occupational injury reports as needed, assuring that Horseshoe St. Louis maintains its procedures and liability issues.
• Schedule training classes on various topics such as CPR, Fire Fighting & Response, First-Aid, and general security procedures to ensure the security and protection of assets, patrons/guests and employees.
• Ensure that all Internal and External policy and procedures for Slot Department, Table Games Department and Cage Department are correctly implemented and maintained.
• Promote a safe and secure working environment.
• Perform other duties as assigned by management.

Skills

Supervision

Guest service

Communication

Mobility

Legal knowledge

Attendance

Job description

Caesars Entertainment in St. Louis is seeking a Security Supervisor to provide direct and general supervision of security staff on the assigned shift.

You will oversee staffing, incident response, and guest service; ensure lawful arrest and detainment procedures, coordinate with law enforcement, and schedule training to protect assets and guests.

Candidates must be 21+, obtain a gaming license, and hold a valid driver’s license; strong communication and professional appearance are essential.