Casino Operations Manager - Excalibur

MGM Resorts International; Cary (NC); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Wellness incentive programs

Hotel/food & beverage/retail discounts

Free meals in employee dining room

Free parking on and off shift

Health & Income Protection benefits

Professional development & networking

Job summary

MGM Resorts International is seeking a Casino Operations Manager to support daily Slot and Table Games operations, lead front-line teams, and ensure compliance with regulations. You will focus on delivering exceptional guest experiences, staff engagement, and operational excellence during your shift.

The role involves coaching teams, resolving guest concerns, and coordinating with casino leadership to uphold high service standards in a dynamic entertainment environment.

Qualifications

• Minimum of 21 years of age.
• 2+ years of experience in gaming, hospitality, or operational environments with exposure to Table Games or Slots.

Responsibilities

• Support daily Slot and Table Games operations during assigned shifts, including resolving guest and employee concerns, opening and closing duties, game protection, game mix, bet spreads, and staffing to ensure compliance.
• Lead front-line employees by coaching, training, and recognition, supporting employee engagement initiatives.
• Monitor adherence to internal policies and Gaming Control Board regulations, escalating unusual activity to senior leadership.
• Monitor gaming equipment functionality and escalate maintenance or performance concerns with relevant departments and the Gaming COE.
• Assist in executing departmental projects and initiatives with timely follow-through and attention to detail.

Job description

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As a Casino Operations Manager, you’ll play a key role in supporting the daily operations of Slot and Table Games during your assigned shift. In this dynamic role, you’ll assist in executing departmental initiatives and lead daily operations with a strong focus on employee engagement, delivering exceptional guest experiences, and ensuring compliance with regulations and department policies. In collaboration with Casino Leadership, you’ll help foster a positive work culture that prioritizes outstanding service and operational excellence.

THE DAY-TO-DAY:

• Support daily Slot and Table Games operations during assigned shifts, including resolving guest and employee concerns, opening and closing duties, game protection, game mix, bet spreads, and maintaining appropriate staffing levels to ensure operational efficiency and compliance
• Lead front-line employees by fostering a positive, guest-focused environment through coaching, training, and recognition, while supporting employee engagement initiatives
• Monitor adherence to internal policies and Gaming Control Board regulations, promptly escalating any unusual activity or concerns to senior leadership and appropriate authorities.
• Monitor gaming equipment functionality and escalating maintenance or performance concerns in collaboration with appropriate departments and the Gaming COE
• Support the execution of departmental projects and initiatives as assigned, ensuring timely follow-through and attention to detail

THE IDEAL CANDIDATE:

• Must be a minimum of 21 years of age
• 2+ years of experience in gaming, hospitality, or operational environments, with exposure to Table Games or Slots

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=12592

Are you ready to JOIN THE SHOW?