Casino Operations Leader - Guest Experience

Dakota Sioux Casino & Hotel; Sisseton (SD); On-site; USD 70,000 - 100,000; Full time

Job summary

Dakota Sioux Casino & Hotel in South Dakota seeks an experienced hospitality leader to oversee daily casino operations, ensure top-tier guest service, and safeguard assets. The role requires minimum three years of casino or hospitality management experience, ability to pass Title 31, background checks, and obtain a gaming license.

This on-site leadership position reports to the General Manager and collaborates with department heads to drive compliance and profitability.

Qualifications

• Minimum of three years casino experience or hospitality management experience.
• Ability to pass annual Title 31 exam.
• Ability to pass a background check and receive a gaming license.

Responsibilities

• Customer Service: Ensuring a good guest relations environment and handling all casino patrons' complaints in a timely and professional manner.
• Regulatory Compliance: Enforcing compliance with regulatory agencies, internal accounting systems, administrative controls, and internal policies and procedures.
• Operational Support: Assisting the General Manager and department managers and supervisors with casino operations during assigned shifts. Oversee the safety, integrity, and presentation of the Dakota Connection Casino property. Safeguard assets and resources.
• Team Management: Overseeing the daily operations of the casino and ensuring a high quality of guest service. Reports compliance deficiencies to departmental head(s). Reports ideas, problems, concerns, recommend changes and channels complaints to respective department head(s).
• Team Leadership: Recognize, train, and supervise casino staff, fostering a culture of excellence and accountability. Handles emergencies and notifies senior management as well as any other appropriate agency applicable to the situation.
• Strategic Planning: Developing and implementing strategic plans to enhance operational efficiency and profitability.
• Team Development: Leading, mentoring, and developing a high-performing team, ensuring mutual understanding of desired outcomes.
• Financial Reporting: Reviewing monthly financials to report on the financial health of the Casino operation and explain variances to budgets.
• Administrative Skills: Maintaining a high level of administrative and professional accuracy, accountability, attention to detail, and confidentiality. Assists General Manager with systems development. Reports daily by written report to the General Manager.
• Must adhere to the safety rules and regulations of the Dakota Connection Casino.

Job description

Dakota Sioux Casino & Hotel in South Dakota seeks an experienced hospitality leader to oversee daily casino operations, ensure top-tier guest service, and safeguard assets. The role requires minimum three years of casino or hospitality management experience, ability to pass Title 31, background checks, and obtain a gaming license.

This on-site leadership position reports to the General Manager and collaborates with department heads to drive compliance and profitability.