Casino Operations & Guest Experience Lead

Ultipro; Northern (KY); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Dakota Connection Casino in Sisseton, SD seeks a seasoned casino/hospitality manager to oversee daily operations and guest relations. You will lead staff, ensure compliance with tribal, state, and federal regulations, and support the General Manager with strategic planning and financial reporting.

The role emphasizes accountability, training, and safeguarding assets. The ideal candidate has at least three years in casino or hospitality management, can pass Title 31 annually, and is able to

Qualifications

• Minimum of three years of casino experience or hospitality management experience.
• Pass annual Title 31 exam.
• Must pass a background check and obtain a gaming license.

Responsibilities

• Ensure excellent guest relations and handle patron complaints promptly.
• Enforce regulatory compliance with agencies and internal policies.
• Support casino operations, assist GM and managers on assigned shifts.
• Oversee safety, integrity, and presentation of the property.
• Lead, train, and supervise casino staff; report issues to department heads.
• Develop and implement plans to improve efficiency and profitability.

Skills

Casino management

Team leadership

Regulatory compliance

Operational oversight

Job description

Dakota Connection Casino in Sisseton, SD seeks a seasoned casino/hospitality manager to oversee daily operations and guest relations. You will lead staff, ensure compliance with tribal, state, and federal regulations, and support the General Manager with strategic planning and financial reporting.

The role emphasizes accountability, training, and safeguarding assets. The ideal candidate has at least three years in casino or hospitality management, can pass Title 31 annually, and is able to