Casino Operations Lead - Guest-First Management

Town Pump Company; Chinook (MT); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

401(k)

Health insurance

Dental insurance

Vision insurance

Health Savings Account

Flex Spending Accounts

Paid time off

Education reimbursement

Job summary

Town Pump Company is seeking a Casino Assistant Manager to lead shift operations, oversee customer service, and ensure compliance with casino standards. You will manage payroll, inventories, and reporting while guiding staff in a fast-paced environment.

The role requires flexibility to work nights, weekends, and holidays, with responsibilities spanning office procedures, liquor ordering, and vendor management. State-mandated liquor certification and valid driver's license are required.

Qualifications

• Experience in casino operations or hospitality management.
• Ability to manage payroll, inventories, and scheduling.
• Knowledge of liquor regulations and audits.
• Willingness to work nights, weekends, and holidays.

Responsibilities

• handle customer service during shift hours, handling, and screening phone calls, make accounting decisions consistent with Casino Operations standards, policies, and procedures, and assist in planning, leadership, organizing, and follow-ups in the following areas: Office procedures, Vendor invoicing, computer data entries, and shortage controls.
• set the proper example for co-workers regarding professionalism, attitude, and teamwork in customer service and casino operations. All assistant managers are expected to be trained in all areas to cover in the absence of a manager, and train, instruct, coach, and discipline employees.
• perform the duties of a manager such as payroll, inventories, scheduling, issuing, counseling reports, retrains, machine repairs, member bets, stats reporting, etc.
• effectively prioritize and organize follow-up on office tasks to be accomplished, maintain the security of all casino assets, cash funds, and inventories, and the auditing of shift reports.
• accurately and effectively complete all casino paperwork, casino daily reports, casino daily purchases, and mark-up/mark-down inventory adjustments. Complete auditing and casino payroll records.
• complete vendor controls and invoice handling, prepare and complete liquor orders, check in deliveries, stock liquor store, and maintain to company standards.
• must have the knowledge of how to do a liquor audit and prep the liquor store for audit, effectively maintain accurate pricing on all liquor products for company promotions and according to state regulations.
• effectively balance to 6-week analysis reports, maintain computer entry, recording of sales and purchases in the casino’s running book, balance casino records to office reports, and prepare bank deposits subject to the Manager’s inspection & approval.
• must be able to work nights, weekends, and holidays and in the absence of a manager, must have a way to be able to be contacted. (Phone, cell phone, voice messaging)
• maintain a valid Driver’s License with an acceptable driving record, complete the Alcohol sales/service certification approved by the State of Montana provided by the company, and complete other duties as assigned by managers.

Job description

Town Pump Company is seeking a Casino Assistant Manager to lead shift operations, oversee customer service, and ensure compliance with casino standards. You will manage payroll, inventories, and reporting while guiding staff in a fast-paced environment.

The role requires flexibility to work nights, weekends, and holidays, with responsibilities spanning office procedures, liquor ordering, and vendor management. State-mandated liquor certification and valid driver's license are required.