Casino Operations Supervisor: Guest Experience & Security

Love's Travel Stops; Laurel (NE); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Plan

Career Development

Weekly Pay

Job summary

Love’s Travel Stops is seeking a Casino Assistant Manager to lead shift operations, provide outstanding customer service, and support casino policies and procedures. You will supervise staff, handle cash, enforce age verification, and assist the Casino Manager with training, inventory, and safety compliance.

The role emphasizes maintaining security, ensuring proper gaming and alcohol controls, and driving a positive guest experience in a fast-paced environment.

Qualifications

• Oversee shift operations and provide excellent customer service.
• Assist Casino Manager with staff training and policy implementation.
• Verify age for gaming and alcohol according to laws.
• Maintain cash handling accuracy and deposits per policy.
• Protect casino assets and enforce safety standards.

Responsibilities

• Provide exceptional customer service and ensure employees do the same.
• Oversee staff and manage daily shift activities.
• Resolve customer issues promptly with optimal solutions.
• Assist with training on liquor policies and compliance.
• Ensure accurate age verification for gaming and alcohol.
• Delegate tasks and monitor completion of daily lists.
• Maintain security and proper asset handling.
• Assist with inventory, ordering, and waste control.
• Ensure facility upkeep and proper merchandising.

Skills

Customer service

Staff supervision

Cash handling

Training staff

Security awareness

Tools

POS systems

Job description

Love’s Travel Stops is seeking a Casino Assistant Manager to lead shift operations, provide outstanding customer service, and support casino policies and procedures. You will supervise staff, handle cash, enforce age verification, and assist the Casino Manager with training, inventory, and safety compliance.

The role emphasizes maintaining security, ensuring proper gaming and alcohol controls, and driving a positive guest experience in a fast-paced environment.