Casino Marketing & Guest Loyalty Coordinator

Hard Rock Casino Rockford; Rockford (IL); On-site; USD 25,000 - 36,000; Full time

Job summary

Hard Rock Casino Rockford is seeking a Marketing Coordinator to develop and coordinate programs that attract mid- to high-limit guests and build guest loyalty.

Work includes managing social media campaigns, coordinating promotions, events, and advertising initiatives, and generating weekly and monthly performance reports. The role requires strong communication, detail orientation, and a passion for delivering excellent guest service.

Qualifications

• High school diploma or equivalent; marketing degree preferred.
• 2 years marketing experience preferred.
• Experience with social media and digital channels required.

Responsibilities

• Develops and coordinates programs to attract mid- to high-limit players and build loyalty.
• Manage social media campaigns across platforms.
• Provide weekly and monthly reports on internet activity.
• Support Promotions, Events, Advertising initiatives.
• Coordinate marketing programs with other departments.
• Ensure guest satisfaction and loyalty through offerings.
• Handle guest questions and ensure superior service.

Skills

Marketing

Social media

Customer service

Communication

Event planning

Analytics

Education

High school diploma or equivalent

Bachelor's degree in marketing

Tools

Adobe suite

HubSpot

Microsoft Word

Excel

PowerPoint

WordPress

Job description

Hard Rock Casino Rockford is seeking a Marketing Coordinator to develop and coordinate programs that attract mid- to high-limit guests and build guest loyalty.

Work includes managing social media campaigns, coordinating promotions, events, and advertising initiatives, and generating weekly and monthly performance reports. The role requires strong communication, detail orientation, and a passion for delivering excellent guest service.