Casino Marketing Coordinator - MGM Springfield

Socket.dev; Springfield (MO); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Healthcare

Wellness programs

Employee discounts

Free meals

Development opportunities

Job summary

MGM Resorts International in Springfield, Massachusetts is seeking a Casino Marketing Coordinator to assist guests and casino executives with reservations and to deliver personalized service throughout their stay.

The role requires 1+ years of experience in casino marketing or guest services, strong Excel, and the ability to work day/swing shifts including weekends. Join a dynamic team in a vibrant casino environment and help create memorable guest experiences.

Qualifications

• 1+ years of experience in casino marketing, VIP services, or guest services.
• Strong guest-service orientation and ability to upsell amenities.
• Proficiency with Microsoft Excel preferred.

Responsibilities

• Answer calls and manage reservations in a friendly, professional manner.
• Assist guests with bookings for hotels, restaurants, nightlife, golf, and amenities.
• Issue complementary amenities per casino guidelines and evaluate guest play.
• Promote outlets and local attractions to guests.
• Collaborate with casino hosts, VIP services, and events to enhance experiences.
• Resolve guest requests and complaints promptly; follow up for satisfaction.

Skills

Customer service

Team player

Communication skills

Excel proficiency

Education

High School Diploma or GED

Tools

Excel

Job description

Springfield, Massachusetts

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As a Casino Marketing Coordinator, you'll assist guests and casino executives with reservations and ensure personalized service throughout their stay. If you are an experienced customer service professional looking to enhance the guest experience in a vibrant casino environment and have1+ years of experiencein casino marketing, VIP services, or guest services, we want you to bring your expertise and upbeat attitude to our team!

THE STARTING RATE:

$18.00 per hour

THE DAY-TO-DAY:

• Answer the ACD (automatic call distribution) line in a friendly, professional, and timely manner, adhering to telephone etiquette standards.
• Assist guests with booking, changing, and inquiring about reservations for hotels, restaurants, nightlife, golf, limousines, and other amenities.
• Issue complementary amenities based on specific casino guidelines and evaluate casino play to understand guest needs.
• Promote the property's outlets and amenities while educating guests on local attractions and entertainment options.
• Ensure guest information is accurate and up-to-date, including profiles and preferences.
• Settle accounts during checkout according to comp criteria and input from Casino Hosts.
• Collaborate with various departments, such as casino hosts, VIP services, and special events, to enhance guest experiences.
• Resolve guest requests and complaints promptly, following up to ensure satisfaction.
• Maintain cleanliness and organization of assigned work areas and comply with departmental policies and procedures.

THE IDEAL CANDIDATE:

• High School Diploma or GED
• 1+ Years of Prior Relevant Experience as a Casino Marketing Coordinator
• 1+ Years of Prior experience in Casino Marketing, VIP Services or Guest Services experience is preferred
• Willing and able to work a Full-Time schedule of Day/Swing shift: 10AM/12PM - 6PM/8PM including weekends and holidays with Mondays and Tuesdays off. Must be flexible to assist with events
• Proficiency with Excel is preferred

THE PERKS & BENEFITS:

• Healthcare, financial and time off benefits
• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

Pay Rate

The rate for this role is:

This rate represents a good faith estimate of the wage rate that MGM reasonably expects to pay for the position upon hire.

Paywill not be below any applicable minimum wage.

Should overtime be worked, employees are paid overtime pay in accordance with state requirements.

Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.