Casino Marketing Coordinator - MGM Springfield

MGM Resorts International; Springfield (MA); On-site; USD 51,577,000 - 66,125,000; Full time

Benefits offered by this job

Healthcare benefits

Wellness programs

Employee discounts

Free meals

Development & volunteering

Job summary

MGM Resorts International in Springfield, MA seeks a Casino Marketing Coordinator to assist guests and casino executives with reservations and provide personalized service throughout their stay.

You will work in a vibrant casino environment, applying 1+ years of casino marketing or guest services experience to enhance guest experiences and drive VIP engagement. This full-time role offers room for growth and industry exposure.

Qualifications

• High School Diploma or GED.
• 1+ Years of Prior Relevant Experience as a Casino Marketing Coordinator.
• 1+ Years of Prior experience in Casino Marketing, VIP Services or Guest Services.
• Willing and able to work a Full-Time schedule of Day/Swing shift: 10AM/12PM - 6PM/8PM including weekends and holidays with Mondays and Tuesdays off.
• Proficiency with Excel is preferred.

Responsibilities

• Answer the ACD line in a friendly, professional, and timely manner.
• Assist guests with booking, changing, and inquiring about reservations for hotels, restaurants, nightlife, golf, limousines, and other amenities.
• Issue complementary amenities based on casino guidelines and evaluate casino play to understand guest needs.
• Promote the property's outlets and amenities while educating guests on local attractions and entertainment options.
• Ensure guest information is accurate and up-to-date, including profiles and preferences.
• Settle accounts during checkout according to comp criteria and input from Casino Hosts.
• Collaborate with various departments, such as casino hosts, VIP services, and special events, to enhance guest experiences.
• Resolve guest requests and complaints promptly, following up to ensure satisfaction.
• Maintain cleanliness and organization of assigned work areas and comply with departmental policies and procedures.

Skills

Customer service

Excel

Teamwork

Education

High School Diploma or GED

Job description

Springfield, Massachusetts The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As a Casino Marketing Coordinator, you'll assist guests and casino executives with reservations and ensure personalized service throughout their stay. If you are an experienced customer service professional looking to enhance the guest experience in a vibrant casino environment and have 1+ years of experience in casino marketing, VIP services, or guest services, we want you to bring your expertise and upbeat attitude to our team!

THE STARTING RATE:

$18.00 per hour

THE DAY-TO-DAY:

• Answer the ACD (automatic call distribution) line in a friendly, professional, and timely manner, adhering to telephone etiquette standards.
• Assist guests with booking, changing, and inquiring about reservations for hotels, restaurants, nightlife, golf, limousines, and other amenities.
• Issue complementary amenities based on specific casino guidelines and evaluate casino play to understand guest needs.
• Promote the property's outlets and amenities while educating guests on local attractions and entertainment options.
• Ensure guest information is accurate and up-to-date, including profiles and preferences.
• Settle accounts during checkout according to comp criteria and input from Casino Hosts.
• Collaborate with various departments, such as casino hosts, VIP services, and special events, to enhance guest experiences.
• Resolve guest requests and complaints promptly, following up to ensure satisfaction.
• Maintain cleanliness and organization of assigned work areas and comply with departmental policies and procedures.

THE IDEAL CANDIDATE:

• High School Diploma or GED
• 1+ Years of Prior Relevant Experience as a Casino Marketing Coordinator
• 1+ Years of Prior experience in Casino Marketing, VIP Services or Guest Services experience is preferred
• Willing and able to work a Full-Time schedule of Day/Swing shift: 10AM/12PM - 6PM/8PM including weekends and holidays with Mondays and Tuesdays off.
• Must be flexible to assist with events
• Proficiency with Excel is preferred

THE PERKS & BENEFITS:

• Healthcare, financial and time off benefits
• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

Pay Rate

The rate for this role is: This rate represents a good faith estimate of the wage rate that MGM reasonably expects to pay for the position upon hire. Pay will not be below any applicable minimum wage. Should overtime be worked, employees are paid overtime pay in accordance with state requirements. Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.

Are you ready to JOIN THE SHOW?

Are you ready to JOIN THE SHOW?

We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world.

We are an Equal Opportunity Employer.

If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact us at [e-mail]

We are also committed to protecting the privacy of visitors to our employment application site, including the protection of any personal information provided to us.

For more information about MGM Resorts International, including our privacy policy and commitment to diversity and inclusion, please visit http://www.mgmresorts.com/careers.

For California residents, also see our California Privacy Notice that describes the categories of personal information and sensitive personal information we collect and provides certain details about our processing of that information.