Casino Executive Host - MGM Springfield

MGM Resorts International; Springfield (MA); On-site; USD 48,400 - 64,500; Full time

Benefits offered by this job

Healthcare

Time off benefits

Discounts with partners

Free meals in employee dining room

Wellness incentive programs

Entertainment discounts

Job summary

MGM Springfield, part of MGM Resorts International, seeks a Casino Executive Host to maintain and enhance our elite guest base while delivering personalized experiences. You will assess player activity, grant appropriate comps, and coordinate with hotel operations to ensure seamless stays.

The ideal candidate has 1+ year experience in hotel, casino marketing, or VIP services, and is comfortable working flexible hours including weekends and holidays.

Qualifications

• 1+ year of prior experience in hotel operations, casino marketing, VIP services or table games.
• Willing to work flexible schedules including days, swing shifts and weekends/holidays.
• Proof of eligibility to work in the United States.

Responsibilities

• Evaluate customer activity to grant comps and incentives (rooms, food, events, chips, free play).
• Maintain and develop the customer base through regular personalized service.
• Greet guests during check-in/check-out, ensuring satisfaction throughout their stay.
• Process reservations in OPERA and PATRON systems.
• Attend events to support marketing efforts and engage guests.
• Resolve disputes and ensure regulatory compliance.

Skills

VIP services

Customer relations

Hotel operations

Casino marketing

Tools

OPERA

PATRON

Job description

## Casino Executive Host - MGM SpringfieldApplylocations: Property - MGM Springfieldtime type: Full timeposted on: Posted Yesterdayjob requisition id: 277218Springfield, MassachusettsThe SHOW comes alive at MGM Resorts InternationalHave you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.**THE JOB:**As an **Casino Executive Host**, you'll be instrumental in maintaining and enhancing our casino customer base while providing exceptional service and personalized experiences for our guests while following MGM Resorts Marketing policies. You will use appropriate judgment to execute and expediting processes to ensure excellent customer service. If you have a proven track record in servicing elite clientele and customer relations and are ready to make a significant impact, apply today! **THE DAY-TO-DAY:*** Evaluate customers' casino activity to provide incentives and approve comps and allowances (e.g., rooms, food, beverages, event tickets, promotional chips, and free play).* Maintain and develop the property's customer base through regular interactions and personalized service.* Greet customers from assigned regions during check-in and check-out, ensuring their satisfaction throughout their stay.* Process reservations using OPERA, and PATRON management systems.* Grant marker authorization limits to qualifying customers, when authorized.* Attend special events to promote marketing efforts and engage with guests.* Maintain confidentiality of customer information while complying with company policies regarding privacy.* Resolve customer disputes and complaints to ensure satisfaction for both the customer and the company.* Comply with all local laws, Title 31, and attend mandatory compliance and training sessions.**THE IDEAL CANDIDATE:*** 1+ Year of Prior Relevant Experience in Hotel operations, Casino marketing, VIP services or Table games* Must be willing to work flexible as scheduling can vary from Day shift starting at 9:00am to Swing shift any time up to 1:00am consisting of 8hr shifts or more depending on business needs. This includes weekends and holidays.* Proof of eligibility to work in the country located**THE PERKS & BENEFITS:*** Healthcare, financial and time off benefits* Wellness incentive programs to help you stay healthy physically and mentally* Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.* Free meals in our employee dining room**VIEW JOB DESCRIPTION:**https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=19648**Pay Range:**The pay range for this role is:$48,400.00 - $64,500.00This range represents a good faith estimate of the salary range that MGM reasonably expects to pay for the position upon hire. The actual salary offer will take into account a wide range of factors, including location.This position is eligible to participate in the Company’s incentive plan.Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership. Are you ready to **JOIN THE SHOW**? Apply today!